Area Account Manager South

1 month ago

Saint Petersburg, United States Mega Service Solutions Full time
Job DescriptionJob Description

Mega Service Solutions is a premier commercial cleaning and facility management company dedicated to delivering exceptional service and ensuring the highest standards of cleanliness and operational efficiency. We are seeking a dedicated and dynamic Area Account Manager to join our team and drive client satisfaction, growth, and operational excellence. You role will require you to visit accounts on a daily basis, with some time in the office. 

Please note we are looking for someone that lives in the Brandon, St. Pete, Sarasota are as the territory falls south of Tampa

Roles & Responsibilities: 

Client Management

  • Primary Point of Contact: Serve as the main liaison between the company and its clients, ensuring effective communication and relationship management.

  • Client Satisfaction: Ensure high levels of client satisfaction through regular check-ins, feedback collection, and addressing any concerns.

  • Planning: Develop and implement account plans tailored to each client's needs and business goals. Ensure cleaning programs are coordinated and executed according to the contract’s Statement of Work (SOW).

  • Growth Opportunities:  Identify and capitalize on opportunities for upselling or cross-selling additional services or products.

  • Point Person for Handoffs: Manage the handoff process between different teams or stages of service delivery.

  • Problem-Solving: Address and resolve any issues or challenges that arise during project execution, adhering to the company’s two-hour response time policy.

  • New Client Handoff: Area account manager will be lead coordinator to ensure smooth transition from Sales to Operations.

Subcontractor Management

  • Establish Relationships:  Build and maintain relationships with new subcontractors in your area, growing your personal database as specified in KPIs.

  • Subcontractor Bandwidth: Understand and manage subcontractors' capacity to ensure performance is not impacted.

  • Staffing and Adjustments: Manage staffing assignments for accounts, restaff as needed, and adjust contractors based on changes.

  • Monitor KPIs: Track and report on key performance indicators relevant to client objectives and satisfaction using GoCanvas Data.

  • Performance Feedback: Provide feedback to subcontractors to enhance performance and conduct monthly reviews of account status and improvement.

Documentation

  • Client Records: Maintain accurate records of client interactions, agreements, and project milestones in CRM software.

  • Liquidated Damages: Handle communication and execution of forms related to liquidated damages, ensuring all relevant information is provided to the controller.

Supply/Inventory Management

  • Accountability: Ensure supplies and equipment are accounted for at both the company and client sites.

  • Inventory Checks: Inspect accounts to ensure they have the necessary chemicals and supplies, and manage ordering or back charges as needed.

  • Maintenance Plans: Ensure any equipment leased to accounts is maintained according to maintenance plans.

Budget Management

  • Negotiations: Ensure subcontractor negotiations adhere to pricing guidelines and achieve budgetary targets per account.

  • Expense Management: Ensure your pod stays within expense guidelines, acquiring proper approvals and conducting regular reviews of expenses.

Team Leadership

  • Dispatch Calendar: Establish and manage the dispatch calendar for night inspectors/supervisors and day assistants.

  • Routine Inspections: Conduct routine ride-alongs to ensure adherence to policy and procedures, including the scope of work.

  • Meeting Attendance: Ensure 100% attendance to weekly operations meetings and provide updates to the leadership team.

Calendar Management

  • Operations Calendar: Maintain the operations calendar in coordination with the executive administrative assistant.

  • On-Call Rotation: Participate in the on-call rotation as required.

Technology Adoption & Execution

  • Software Utilization: Ensure that the team and subcontractors use Operations Software (Zuper) and other tools (Inspection Tool, Liquidated Damages Form, PO Creation Tool, Out of Policy Expense - GoCanvas) 100% of the time.

  • Training: Upskill and assist in training subcontractors on Zuper and other necessary tools

**Note:** The responsibilities outlined above are subject to change based on company needs and evolving job requirements. Regular reviews and updates will be conducted to ensure alignment with organizational goals.

 

Company DescriptionMega Service Solutions, headquartered in Tampa, Florida, is a leading provider of facility management and commercial cleaning services. Our mission is to deliver top-notch cleaning and maintenance solutions tailored to the unique needs of each client. We are committed to creating clean, safe, and healthy environments for businesses of all sizes and industries.Company DescriptionMega Service Solutions, headquartered in Tampa, Florida, is a leading provider of facility management and commercial cleaning services. Our mission is to deliver top-notch cleaning and maintenance solutions tailored to the unique needs of each client. We are committed to creating clean, safe, and healthy environments for businesses of all sizes and industries.

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