Sr. Desktop Technician

4 days ago


Arlington, United States Connection Full time
Job DescriptionJob Description

Connection Services has a fantastic opportunity for Senior Lead Desktop Support Specialist for a long-term contract opportunity. This is working for a top retail employer in Arlington, VA. This position is offering excellent benefits.

The Sr / Lead Desktop Support Specialist will support Corporate HQ.

Responsibility

·         Strong knowledge of Windows

·         Strong knowledge of data migration procedures

·         Relies on experience and judgment to plan and accomplish goals Ability to direct the work of others.

·         Must be a proven problem solver

·         Ability to multi-task. Qualified PC hardware support technician

·         Required to read and comprehend provided documentation

·         General desktop IT IMAC (Installation, Moves, Adds, Changes) activities.

·         Installation and setup of end user new systems (Desktops, laptops, docking stations, monitors and IP phones).

·         Migrating existing user to new system.

·         Setting up peripheral devices.

·         End user IT equipment moves within a building.

·         Imaging or Re-imaging PC and laptop systems per Client instructions.

·         Packing up decommissioned assets utilizing Client provided boxes and packing materials.

·         Troubleshooting technical issues with guidance of Client IT support.

·         Desktop support following instructions as 'Smart Hands' support under direction of Client IT Support.
 

Abilities:

·         Assist in and resolve PC related issues with the guidance of the Client Help Desk.

·         Ability to follow Client provided instructions for basic installs, moves, adds, and changes.

·         Make appropriate use of technical documentation.

·         Conduct himself/herself in a courteous, helpful, and tactful manner.

·         Apply a systematic approach to troubleshooting and problem solving.



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