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Sr. Desktop Technician
4 days ago
Connection Services has a fantastic opportunity for Senior Lead Desktop Support Specialist for a long-term contract opportunity. This is working for a top retail employer in Arlington, VA. This position is offering excellent benefits.
The Sr / Lead Desktop Support Specialist will support Corporate HQ.
Responsibility
· Strong knowledge of Windows
· Strong knowledge of data migration procedures
· Relies on experience and judgment to plan and accomplish goals Ability to direct the work of others.
· Must be a proven problem solver
· Ability to multi-task. Qualified PC hardware support technician
· Required to read and comprehend provided documentation
· General desktop IT IMAC (Installation, Moves, Adds, Changes) activities.
· Installation and setup of end user new systems (Desktops, laptops, docking stations, monitors and IP phones).
· Migrating existing user to new system.
· Setting up peripheral devices.
· End user IT equipment moves within a building.
· Imaging or Re-imaging PC and laptop systems per Client instructions.
· Packing up decommissioned assets utilizing Client provided boxes and packing materials.
· Troubleshooting technical issues with guidance of Client IT support.
· Desktop support following instructions as 'Smart Hands' support under direction of Client IT Support.
Abilities:
· Assist in and resolve PC related issues with the guidance of the Client Help Desk.
· Ability to follow Client provided instructions for basic installs, moves, adds, and changes.
· Make appropriate use of technical documentation.
· Conduct himself/herself in a courteous, helpful, and tactful manner.
· Apply a systematic approach to troubleshooting and problem solving.
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