Portfolio Support Specialist
2 weeks ago
Company Background:
Absolute Resolutions Corporation (ARC) is a leader in the distressed debt purchasing industry. We purchase portfolios from top banks, retail organizations, and utility companies in the US and Canada.
ARC is seeking a Portfolio Support Specialist to join our Portfolio Support team. This position reports to the VP of Portfolio Support.
Key Responsibilities:
· Manage document support related tasks for purchased portfolios, including, but not limited to, document organization, indexing and reporting.
· Facilitating document request serving as the primary point of contact for all document related issues for internal and external stakeholders.
· Manage all contractual warranty issues for purchased portfolios including identification of impacted accounts, gathering all associated supporting documentation, and managing deadlines for submission.
· Acting as primary point of contact for sellers to ensure all post sale support items are completed efficiently and accurately.
· Identifying deficiencies in post-sale support and remediating or escalating to management and ensuring issues are resolved.
Other Responsibilities:
· Make recommendations for improved workflow, quality assurance and internal processes to maximize system resources and efficiencies.
· Work with management to create project plans to for testing and implementation for maintenance and/or enhancements for existing processes.
· Independently manage and organize multiple open projects ensuring deadlines are met accurately.
· Respond to internal and external requests for information, providing professional and timely follow up.
· Prepare and create documentation as needed.
· Data Entry for various types of files and tasks.
· Produce reports with supporting documentation the Microsoft Office suite of applications.
· Maintaining high degree of confidentiality.
Minimum Qualifications:
· College Degree and a minimum of 5 years of professional work experience, or equivalent work experience
· Proficiency in Microsoft Office (such as Microsoft Word, PowerPoint and Outlook)
· Detail orientated, able to manage multiple projects, and prioritize tasks accordingly with changing demands. Ability to quickly learn and master new applications and processes.
Preferred Qualifications:
· Distressed consumer asset industry experience or other financial services recovery background
· Advanced Microsoft Excel skills
· Experience processing large amounts of data
· Comfortable working in a fast-paced environment with high performance expectations
On the job training is provided.
Job Type: Full-time
Salary: $50,000
Company DescriptionAbsolute Resolutions Corporation (ARC) is a leading purchaser of distressed consumer assets in the U.S. We work directly with top banks, retail organizations, and utility companies. ARC is seeking a Portfolio Support Analyst to join our team in our Bloomington, MN office. This position reports directly to the Sr. Manager of Portfolio Support.Company DescriptionAbsolute Resolutions Corporation (ARC) is a leading purchaser of distressed consumer assets in the U.S. We work directly with top banks, retail organizations, and utility companies. ARC is seeking a Portfolio Support Analyst to join our team in our Bloomington, MN office. This position reports directly to the Sr. Manager of Portfolio Support.-
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