Service & Administrative Coordinator

3 weeks ago


Yorba Linda, United States Enterprise Security, Inc. Full time
Job DescriptionJob Description

Enterprise Security, Inc., a local security systems integrator, is looking for a new Service & Administrative Coordinator for its Yorba Linda, CA office. Responsibilities include:

1.) Service Coordination: Provide internal & external coordination and support to various stakeholders - customers, managers, and technicians - covering various aspects of the service coordination (case creation, scheduling, resource allocations, follow-ups, close outs, reporting, billing submissions, etc.).

2.) Administrative Support Responsibilities: Understanding of the products and services we offer; document and update customer records based on interactions; answer incoming calls and emails; collaborate with corporate and remote offices as required; provide administrative backup support to others  as needed; additional administrative support and responsibilities as directed by management.

Qualities of a Successful Applicant

  • Understands Customer Service Fundamentals
  • Able to work in a Dynamic Environment
  • Sense of Urgency
  • Clear and Concise Communicator
  • Professional & Friendly Presentation
  • Self Starter / Independent
  • Computer Skills / Data Entry
  • Detail Oriented
  • Ability to Multitask
  • Capable of Working from Verbal and/or Written Instructions
  • Organized Workload
  • Strong Work Ethic
  • Strong Sense of Urgency
  • Team Spirited
  • Ability to Relay Specific Instructions and Some Technical Concepts
  • Ability to lift 20 lbs & Sit for Extended Periods at a Desk

Strong Growth Opportunity

Qualifications:

  • Previous experience in customer service
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionThe parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others.Company DescriptionThe parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others.

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