Service & Administrative Coordinator
3 weeks ago
Enterprise Security, Inc., a local security systems integrator, is looking for a new Service & Administrative Coordinator for its Yorba Linda, CA office. Responsibilities include:
1.) Service Coordination: Provide internal & external coordination and support to various stakeholders - customers, managers, and technicians - covering various aspects of the service coordination (case creation, scheduling, resource allocations, follow-ups, close outs, reporting, billing submissions, etc.).
2.) Administrative Support Responsibilities: Understanding of the products and services we offer; document and update customer records based on interactions; answer incoming calls and emails; collaborate with corporate and remote offices as required; provide administrative backup support to others as needed; additional administrative support and responsibilities as directed by management.
Qualities of a Successful Applicant
- Understands Customer Service Fundamentals
- Able to work in a Dynamic Environment
- Sense of Urgency
- Clear and Concise Communicator
- Professional & Friendly Presentation
- Self Starter / Independent
- Computer Skills / Data Entry
- Detail Oriented
- Ability to Multitask
- Capable of Working from Verbal and/or Written Instructions
- Organized Workload
- Strong Work Ethic
- Strong Sense of Urgency
- Team Spirited
- Ability to Relay Specific Instructions and Some Technical Concepts
- Ability to lift 20 lbs & Sit for Extended Periods at a Desk
Strong Growth Opportunity
Qualifications:
- Previous experience in customer service
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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