E-Commerce Professional II

Job DescriptionJob Description

Title: E-Commerce Professional II - 100% Remote 
Hours: M-F Standard Business 
Site Supported Location: Hopkinton, MA; Headquarters: Waltham, MA 

Description:
Responsibilities:

• Monitors for IDOCs and orders with block/hold and resolves so that the order can be filled 
• Monitors web registrations and executes customer ST/BT mapping with ERP system 
• Troubleshoots e-invoice failures and ensures that the invoice is received by the customer and that the root cause is addressed to ensure that future invoices are received electronically through the integration
• Generates and provides e-catalogs to customers 
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task? requests leveraging customer facing CRM.
• Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
• Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Generates and provides e-catalogs to customers when needed
• Monitors for IDOCs and orders with block/hold and resolves
• Monitors web registrations and executes customer ST/BT mapping with ERP system

Skills:

• 4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers)
• 5+ years' experience with B2B ecommerce transactions and processes
• Must have experience working as a supplier to integrate customer organizations who are using eprocurement platforms (Ariba, Jaggaer, Coupa)
• Customer facing issue resolution experience is required Ecatalog generation and process management
• Tools and systems experience:? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
• Committed to and passionate about delivering an exceptional customer experience
• Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
• Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs

Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

---