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E-commerce Professional II

3 weeks ago

Hopkinton, United States Axelon Full time

Job Title : E-commerce Professional II
Job location : 68 Elm St., Hopkinton. MA.

Responsibilities :

Independently executes P2P automation projects with customers end to end including project scoping, documentation of requirements, SAP customer master account setup, SAP ship to address - customer ship to code mapping, cXML review & mapping, transaction validation, punchout setup, testing with the customer IT/project team and post go live hypercare.
Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them.
Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer.
Generates and provides e-catalogs to customers when needed.
Monitors for IDOCs and orders with block/hold and resolves.
Monitors web registrations and executes customer ST/BT mapping with ERP system.

Requirements:

4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers).
5+ years' experience with B2B ecommerce transactions and processes.
Must have experience working as a supplier to integrate customer organizations who are using eprocurement platforms (Ariba, Jaggaer, Coupa).
Customer facing issue resolution experience is required.
Ecatalog generation and process management.
Tools and systems experience: Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
Committed to and passionate about delivering an exceptional customer experience
Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs.