CSR/Office Trainer
7 days ago
JSG is hiring a Management Trainee - Automotive Recent Grads are welcome to apply with our client in El Monte, CA.
Pay rate: $20
Job Responsibilities:
- Learn all customer service, branch manager, and company related tasks and responsibilities.
- Understand the full scope of the business.
- Assist with daily operations.
- Find ways to improve productivity by providing effective methods in business operations.
- Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers.
- Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff.
- Track and review monthly customer satisfaction scores and find corrective action or seek ways for improvement.
- Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary.
- Ensure drivers are following vehicle maintenance requirements and schedules.
- Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate.
- Help answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily.
- Help review open orders, open returns, open delivery notes and other reports daily to ensure all operational requirements are fulfilled.
- Assist the Operations Manager on creating and developing yearly competency forms to staff and ensure training is completed per scheduled date. Monitor training and conduct training competency tests to ensure training is retained and properly executed.
- Assist the Operations Manager with preparing daily/monthly sales reports for upper management and also address ideas or concerns during monthly staff meetings.
- Assist the Operations Manager with training new hires for the team.
- Assist with closing the register and or daily accounting logs.
- Assist with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity
- Assist the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches.
- Resolve and troubleshoot escalated customer service issues.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
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Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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