Guest Services Representative

4 weeks ago

Boothbay Harbor, United States Midcoast Hospitality Group Full time
Job DescriptionJob DescriptionSalary: $17 hourly

The Front Desk/Guest Services Agent is the face of Linekin Bay Resort in Boothbay Harbor, ME. As the first point of contact for guests before, during and after their stay this position carries unique responsibilities. This position requires an exceptional level of guest service throughout the guest’s stay.  This is a seasonal position that starts approximately May 1.


Responsibilities 

  • Answer and respond to inquiries via telephone; providing information about rooms, rates, and amenities. Also provide information about our resort.
  • Check guests in and out.
  • Act as a concierge by offering suggestions for guests while adding personal recommendations and sharing local knowledge.
  • Handle all guest interactions with the highest level of service and professionalism while accommodating special requests whenever possible, respond to guest complaints and escalate to proper management as needed, assist guests with inquiries regarding services, hours of operations of various outlets, events, directions, etc.
  • Create reservations, make changes to reservations.
  • Answer guest calls and direct guests appropriately.
  • Act as liaison with Housekeeping Staff regarding guest rooms, etc.
  • Upsell additional services, packages and retail items when appropriate.

Requirements & Skills

  • Previous hotel experience and/or customer service experience preferred.
  • Must have a polite, pleasant and professional demeanor.
  • Must be outgoing and enjoy helping others.
  • Must have excellent written and verbal communication skills.
  • Must be responsible and trustworthy.
  • Must be flexible and able to work in a stressful situation.
  • Must be able to work alone or within a team.
  • Ability to work a varied schedule (must be able to work holidays and weekends).

       Education

  • High School Diploma (as a minimum requirement), while courses in hospitality management are preferred.

  • Assistant Inn Manager/Guest Service Representative/Guest Room Attendant

    1 week ago

    Baileys Harbor, United States Coachlite Inn & Suites of Sister Bay Full time

    Assistant Inn Manager:   Full time hourly or salaried position available.  Responsibilities include managing service team and overall inn operation.  Daily tasks include desk shifts, scheduling, inspections, and managing the overall front desk, housekeeping, laundry, and maintenance areas.  Guest satisfaction is the #1 focus.  Knowledge of Lodgical...

  • Assistant Inn Manager/Guest Service Representative/Guest Room Attendant

    2 weeks ago

    Baileys Harbor, Wisconsin, United States Coachlite Inn & Suites of Sister Bay Full time

    Assistant Inn Manager: Full time hourly or salaried position available. Responsibilities include managing service team and overall inn operation. Daily tasks include desk shifts, scheduling, inspections, and managing the overall front desk, housekeeping, laundry, and maintenance areas. Guest satisfaction is the #1 focus. Knowledge of Lodgical front desk...

  • Guest Services Agent

    2 weeks ago

    National Harbor, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to app Guest Service, Agent, Guest, Retail, Hotel

  • Overnight Agent-Guest Services

    1 week ago

    National Harbor, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to app Guest Service, Agent, Overnight, Guest, Hotel

  • Shuttle Driver

    4 weeks ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Front Desk Agent

    1 month ago

    Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our...

  • Director of Finance

    18 hours ago

    Boothbay Harbor, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    7 days ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Bartender

    1 month ago

    Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our...

  • Chief Engineer

    17 hours ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Server

    1 month ago

    Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our...

  • Director of Food

    20 hours ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Wedding Coordinator/Social Catering Sales

    7 days ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Food and Beverage Supervisor

    1 month ago

    Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our...

  • Pool Guest Attendant

    7 days ago

    Charlotte Harbor, United States Sunseeker Resorts Full time

    **_Sunseeker Resort Charlotte Harbor is currently searching for Pool Guest Attendants!_** Join us at the Pools at Sunseeker Resort! We are looking for the best of the best to be a part of creating extraordinary moments for our guests. The "Good Life" is ever present in the benefits of becoming member of our team. Don’t miss the opportunity to join...

  • Banquet Captain

    1 month ago

    Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our...

  • Guest Experience Specialist

    3 weeks ago

    National Harbor, United States Residence Inn National Harbor Washington, DC Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn National Harbor Washington DC Area, 192 Waterfront St, Oxon Hill, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Medical Laboratory Assistant

    2 weeks ago

    Boothbay Harbor, United States Maine Health Full time

    Per Diem 17 St. Andrews Lane Service/Maintenance Support Day Shift This is a per diem - as needed position Your Role: The Medical Laboratory Assistant (MLA)/Phlebotomist represents organization in all patient settings serving as a liaison. Performs key pre-analytical functions such as specimen collection, phlebotomy, specimen processing, and order...

  • Food and Beverage Director

    16 hours ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Food & Beverage Manager

    4 weeks ago

    Boothbay Harbor, United States Benchmark Spruce Point Inn Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...