Front Desk Agent

3 weeks ago

Boothbay Harbor, United States Spruce Point Inn Resort & Spa Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, and our dedication to building meaningful relationships.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Join their team and experience the gratification of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:
Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer for full-time year-round positions:

- Full-Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Company-wide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details

Spruce Point Inn is like no other resort—spirited and soulful; picturesque and rich with heritage; perfectly poised between woods and sea. As a Condé Nast Top Resort, our historic Inn has attracted travelers from all over the world for more than a century, offering an iconic coastal Maine experience.

Located about an hour "down east" from Portland, Spruce Point Inn is a true gem among resorts, differentiated by its prominent oceanfront setting, acres of mature woodlands, gardens, and trails. As we sit “off the beaten path,” getaways here feel like a genuine retreat. It’s a place made timeless by natural beauty, traditions, and joy.

Overview:
**THIS JOB ANNOUNCEMENT IS FOR INTERNAL USE ONLY. APPLICANTS TO THIS JOB ANNOUNCEMENT WILL NOT BE CONSIDERED FOR THIS POSITION.**

**Guest Service Agent -** Dates of need: 5/1/2024 - 10/31/2024**

Qualifications:
Greet and communicate with all resort guests. Effectively use the Property Management System (PMS) to register and assign rooms to guests issue room keys/cards, transmit and receiving messages, access and maintain guest folios, answer the phone, make and confirm lodging reservations as well as reservations for all resort amenities. Present statements and collect payments from departing guests, act as a cashier in all outlets as necessary. Review accounts and charges with guests during the check-out process and answer inquiries pertaining to services, guest registration, and travel directions, or make recommendations regarding shopping, dining or entertainment. May assist guests with their luggage. Must be able to lift 50 pounds.
- **Experience is not required but extensive PMS computer training is required**.

Compensation Range: The compensation for this position is $16.62/Hr. - $16.62/Hr. based on qualifications and experience.

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