Customer Service Agent

4 weeks ago


Medley, United States RightHIRE Staffing Solutions, Full time
Job DescriptionJob Description

We are seeking a Customer Service Agent for an Online Nutrition Store in Medley, FL.

Hours- M-F 8:30 am - 5:00 pm

Pay rate: $17- $18 / HR

Key Responsibilities:

  • Answer customer inquiries and provide accurate and helpful information about our products or services
  • Assist customers in placing orders, processing returns, and resolving any order-related issues
  • Handle customer complaints or concerns in a professional and empathetic manner, striving for a swift resolution
  • Utilize effective communication skills to actively listen, understand, and address customer needs and expectations
  • Maintain a high level of product knowledge to effectively assist customers with their inquiries
  • Collaborate with internal teams, including Sales, Operations, and Technical Support, to resolve complex customer issues
  • Document customer interactions and details of inquiries or complaints accurately in the CRM system
  • Identify opportunities to upsell or cross-sell additional products or services to customers when appropriate
  • Stay up to date with company policies, procedures, and product updates to provide accurate and current information to customers

Qualifications and Skills:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus
  • Proven experience in a customer service role, preferably in a fast-paced environment
  • Excellent verbal and written communication skills with a professional and courteous demeanor
  • Strong problem-solving and decision-making abilities to resolve customer issues effectively
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
  • Proficient computer skills and experience with CRM systems or customer support software
  • Ability to work collaboratively within a team and independently with minimal supervision
  • Flexibility to adapt to changing schedules or business needs

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