Customer Service Agent
4 weeks ago
We are seeking a Customer Service Agent for an Online Nutrition Store in Medley, FL.
Hours- M-F 8:30 am - 5:00 pm
Pay rate: $17- $18 / HR
Key Responsibilities:
- Answer customer inquiries and provide accurate and helpful information about our products or services
- Assist customers in placing orders, processing returns, and resolving any order-related issues
- Handle customer complaints or concerns in a professional and empathetic manner, striving for a swift resolution
- Utilize effective communication skills to actively listen, understand, and address customer needs and expectations
- Maintain a high level of product knowledge to effectively assist customers with their inquiries
- Collaborate with internal teams, including Sales, Operations, and Technical Support, to resolve complex customer issues
- Document customer interactions and details of inquiries or complaints accurately in the CRM system
- Identify opportunities to upsell or cross-sell additional products or services to customers when appropriate
- Stay up to date with company policies, procedures, and product updates to provide accurate and current information to customers
Qualifications and Skills:
- High school diploma or equivalent; additional education or certifications in customer service is a plus
- Proven experience in a customer service role, preferably in a fast-paced environment
- Excellent verbal and written communication skills with a professional and courteous demeanor
- Strong problem-solving and decision-making abilities to resolve customer issues effectively
- Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
- Proficient computer skills and experience with CRM systems or customer support software
- Ability to work collaboratively within a team and independently with minimal supervision
- Flexibility to adapt to changing schedules or business needs
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