Collections Representative

2 weeks ago

Farmingdale, United States Kirschenbaum & Phillips, P.C Full time
Job DescriptionJob Description

Eastern Nassau County law firm is an established leader in the consumer asset recovery industry and is seeking Customer Service/Collections Representatives to partner with consumers to resolve outstanding debts in a fair and timely manner. Compensation consists of base plus bonus potential.

Duties Include:

  • Manage a portfolio of consumer credit accounts.
  • Analyze financial information, including credit reports, to research and understand each consumer's financial situation
  • Negotiate the most expeditious resolution for delinquent accounts.
  • Follow-up on accounts to ensure payment commitments are met

Requirements:

  • Successful experience in a high volume call center environment with high customer contact
  • Prior call center or collections industry experience is strongly desired
  • Inquisitive nature and demonstrated ability to think critically and problem solve
  • Strong negotiation skills
  • Excellent verbal and written communication skills, including active listening skills
  • Knowledge of FDCPA and other laws governing third party collection activities is preferred
  • Knowledge of skip tracing and general collection software is preferred
  • Ability to effectively prioritize work and multi-task in a fast paced environment
  • Bilingual English/Spanish, Polish, German, French is desirable
Company DescriptionEastern Nassau Creditors’ Rights and Collection Law firm, an established leader in the consumer asset recovery industryCompany DescriptionEastern Nassau Creditors’ Rights and Collection Law firm, an established leader in the consumer asset recovery industry

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