Collections Representative

4 weeks ago

Riverside, United States Safe Haven Security Services, LLC Full time
Job DescriptionJob Description

At Safe Haven Security, we are more than just a home security company We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Position Summary
Safe Haven Security is seeking a dedicated Account Fulfillment Specialist to join our organization. The primary focus of this role is to process accounts that hold a balance due at the time of cancellation. This is critical to the success of the department by collecting balances owed before the accounts are sent to an outside collection agency.

In this role you will:

  • Contact assigned customers by phone and email to collect any outstanding balance on cancelled accounts
  • Respond to customer account queries promptly and professionally
  • Process customer ACH or debit payments
  • Maintain detailed records of customer interactions through our CRM and tracking documents
  • Monitor assigned accounts to ensure customer commitments are met
  • Resolve customer issues and concerns effectively

To be successful in this role, you should have:

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities with attention to detail
  • Effective multitasking and task prioritization skills
  • Proficiency in using computer systems and software applications
  • Self-motivation and results-oriented mindset

What Safe Haven requires in a candidate:

  • High School diploma or equivalent
  • Previous experience in Collections
  • Must reside in the Kansas City metropolitan area

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states.

Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide.

Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states. \r
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Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide. \r
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Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

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