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Dining Room Manager

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Cranston, United States Met-Cap Management Full time
Job DescriptionJob DescriptionDescription:

Situated near the waterfront of Historic Pawtuxet Village, Basta has been a cornerstone of authentic Italian cuisine for over 30 years. As a high-end yet approachable establishment, we take pride in bringing quality and tradition to our community. Basta has received numerous accolades, including being named the Best Restaurant in Rhode Island. However, our greatest validation comes from consistently making both regulars and new guests happy each day.


The Dining Room Manager is the warm and professional face of our upscale Italian restaurant, responsible for orchestrating a seamless and memorable dining experience. If you possess a flair for creating an inviting atmosphere, a dedication to excellence in guest service, and the skills to lead a team, we invite you to join us as we continue to set the standard for fine dining in our restaurant.

If you are passionate about hospitality, possess a robust background in restaurant management, and enjoy delivering exceptional customer service, we encourage you to apply for the position of Dining Room Manager. Join our team and contribute to creating memorable dining experiences for our guests.


Essential Functions

  • Oversee and manage all facets of dining room operations to ensure a smooth and exceptional guest experience.
  • Cultivate a culture of excellent customer service and guest satisfaction among the dining room staff.
  • Provide training and supervision for all dining room staff, including servers, hosts, and bussers.
  • Develop and implement standard operating procedures for the dining room to maintain consistency and high standards.
  • Monitor and maintain the cleanliness and organization of the dining area to uphold our upscale image.
  • Collaborate with the kitchen staff to ensure efficient and synchronized food service.
  • Handle customer inquiries, complaints, and special requests in a professional and prompt manner.
  • Manage reservations and seating arrangements to optimize guest flow and satisfaction.
  • Maintain an inventory of dining room supplies and equipment, coordinating with relevant vendors.
  • Assist in menu planning and pricing to align with our commitment to quality and authenticity.
Requirements:
  • Minimum of 3 years of full-service restaurant management experience, demonstrating a successful track record.
  • Strong knowledge of food handling and safety regulations to ensure a safe dining environment.
  • Experience in beverage handling and inventory management.
  • Wine knowledge is preferred.
  • Outgoing and positive attitude, fostering a welcoming environment.
  • Ability to handle high-pressure/high-stress situations with grace and composure.
  • Excellent leadership and communication skills to motivate and guide the dining room team.
  • Ability to multitask and thrive in a fast-paced environment while maintaining a keen attention to detail.
  • Knowledge of inventory control procedures to manage supplies efficiently.
  • Familiarity with POS systems and restaurant software.
  • Strong problem-solving skills to address challenges effectively.
  • Ability to work flexible hours, including evenings, weekends, and holidays

Wage

Annual Salary plus quarterly and annual bonus program available.


EEO Statement

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.


We are committed to an inclusive and diverse work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce that reflects the diverse backgrounds of those we serve is what drives our success. We continue to promote an environment of continuous learning, inclusion, mutual respect, and belonging to ensure our employees feel valued, seen, and heard.