Housekeeping Manager

2 months ago

Cranston, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

Hotel Silver Spring is currently seeking a dynamic, experienced and motivated individual for the position of Housekeeping Manager at our StepStone Hospitality managed hotel(s). This candidate should demonstrate excellent organizational & communication skills and a strong proficiency in multi-tasking. We are seeking motivated and enthusiastic individuals with an eye for detail, a guest centric attitude and who enjoy working independently as well as part of a team in a fast paste environment. Candidates must have flexible availability as shift hours and days will vary weekly based upon hotel occupancy and weekends are a must The ideal candidate will have 2-3 years' experience. As a Housekeeping Manager you would be responsible for directing and administering all housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Administration

· Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.

· Assist in the development of the annual budget. Monitor performance against plan.

· Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.

· Ensure quality services are rendered in meeting guest needs.

· Schedule staff according to labor standards and forecasted occupancy.

· Maintain room quality based on StepStone and hotel guidelines.

· Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.

· Enforce procedures for the acceptance, security, and return of guest lost and found items.

· Enforce procedures for security of on-loan equipment.

· Maintain productivity and labor cost goals.

· Conduct inventories of linen, supplies, and equipment as required.

· Order and receive supplies to maintain adequate inventory levels.

· Immediately alert hotel management of emergency situations via all communication avenues.

· Ability to accurately use various office and accounting software.

Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

Understands and communicates the StepStone Culture and Core values.

Expresses ideas and conveys information clearly, effectively, and professionally.

Actively listens to others.

Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.

Requirements
  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have good mathematical and computer skills.
  • High school education and relevant training and experience required. Additional education preferred.
  • Ability to obtain required licenses or certificates.
  • CPR and first aid training preferred.
  • Ability to communicate in another language preferred.
Requirements:


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