Insurance - Commercial Lines CSR
3 weeks ago
Established independent property and casualty insurance agency in Jacksonville Florida is seeking a motivated individual to manage a book of commercial lines business with insureds all over the U.S. A candidate must have knowledge and experience in commercial general liability including claims made coverages, have organizational and computer skills and be able to communicate well over the phone and email.
Responsibilities Include:
- Being proficient using an agency management system.
- Delivering outstanding client solutions
- Managing an assigned book of business
- Quote new business and process renewal business in a timely manner
- Establish positive relationships with agency personnel, insurance company underwriters, and commercial clients.
- Interacting with customers on the phone
- Implementing client insurance policy administrative processes, including tracking renewals, new policy set-up, online rating, invoicing, accounts receivables monitoring, audit and contract review, and policy review
- Answering phones and handling customer inquiries
Qualifications:
- Servicing accounts, making and receiving calls to and from clients, answering client questions
- 440 Customer Service Insurance License, 220 license also acceptable
- Minimum two years’ experience in a customer service role within an insurance agency or company
- Upbeat personality that comes across to customers on the phone
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