Restaurant Manager

2 weeks ago

San Jose, United States Dugala LLC Full time
Job DescriptionJob Description

The Old Wagon Saloon & Grill a drug free, equal opportunity job place is seeking talented, energetic, organized and service-oriented individuals who are committed to providing absolute guest satisfaction in a fast-paced high-energy environment Now accepting applications for experienced Restaurant Managers. Candidates must be able to provide a minimum of 2 years of Restaurant management experience in a high end fast pace environment. Please e-mail resume to this posting.

 

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and communicate to General Manager

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products and communicate to General Manager

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Identify measures to cut waste and communicate to General Manager

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Coordinate with General Manager to Implement policies and protocols that will maintain future restaurant operations.

 

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like Aloha, Toast and PeachWorks

Strong leadership, motivational and people skills

Acute financial management skills

BSc degree in Business Administration; hospitality management or culinary schooling is a plus

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