Customer Service Representative

2 weeks ago

Danbury, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Responsibilities

  • Working in our engineering department enables you to immediately support design and development on multiple product lines
  • You will also have the opportunity to use your ingenuity and be challenged to create new products for specific applications
  • Work with outside sales staff to support sales growth of territory, coordinate activities with all functions within the Company for Distribution/OEM customers and field representatives
  • Responds clearly, promptly and courteously to distributors, OEM and Field Sales inquiries regarding price and delivery; limited technical assistance; quotations follow up and order status
  • Sends assembly instructions and customer drawings as required
  • Reviews vendor managed accounts with our key customers
  • Responsible for filing data entry and other general office tasks
  • Provides required weekly status reports to key customers
  • Provides back up service for the other Customer Service Representatives as required
  • Accomplishes other special projects as directed by Customer Service Supervisor
  • Builds team relationship with field service and all other Amphenol staff
  • Process orders into order entry system
  • Responsible to follow up on critical orders
  • Reviews all confirming order and notify customers in writing of any discrepancies
  • Performs reconciliation activities for assigned territories as required
  • Handles customer complaints and processes returns and credits
  • Alerts field staff to key opportunities and critical problems
  • Collects competitive intelligence, including past quotations and buy history

Qualifications

  • The ability to work cross culturally and cross functionally is necessary
  • Possessing a high degree of analytical and critical thinking, creative problem solving and strong communications is necessary
  • An appreciation and understanding of the value of diversity in the work place will also be required
  • Strong computer skills required, plus excellent communication skills and ability to work independently with minimal supervision
  • Must have a positive attitude, dependability, proven communication and problem solving skills and PC proficiency in Windows MS Office (Excel, work, outlook) and web based application

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