Appointment & Accounts Representative

3 weeks ago


McDonough, United States Five Star Bathsolutions South Atlanta Full time
Job DescriptionJob Description

Five Star Bathsolutions of South Atlanta has a call center. We market to our territories and set appointments for our sales team to provide in-home demonstrations. This can take up to an hour to perform per client. Setting the appointments for sales agents are crucial. We would like our sales team to have 3 appointments per day. So this means, you would have to check the calendar daily and if you see an appointment scheduled out from the call center. You would need to see if you can move that a day forward by contacting the customer and offering to reset the appointment to an earlier day or time.

Work Location: McDonough Office located adjacent to Residential space

Work Hours:

  • Monday-Thursday 11am - 7:30pm
  • Friday 12:30p - 4:30pm
  • Sat. 12:30p-4:30pm

Pay Information:

  • Additional potential income through our commission-based system.
  • $16 - $19/hour

Benefits:

  • Available after 90days on the job (Medical, Dental, Vision)
  • Training program
  • Opportunity for advancement into Management position.

Required skills and qualifications:

  • Ability to manage multiple accounts or task.
  • Ability to understand client needs and set best date and time for appointment. Overcoming objections.
  • Proficiency with CRM software and an aptitude for learning new systems

A detailed bullet point below are all the responsibilities.

  • • Majority Outbound Calling of leads (minimal inbound calls)
  • • Setting Appointments with speed & accuracy. 
  • • Resetting missed appointments
  • Follow up with clients/leads regularly to ensure appointment is set or confirmed. 
  • • Maintaining the Sales,  measure, & Installation calendars.
  • • Providing customer service functions by reassuring customer of company's ability to solve bathroom remodel needs.
  • • Re-hashing database of unbooked customers.
  • • Achieving daily, weekly and monthly quotas ( Weekly goals are 16 Appointments; 77-87% of lead to appointment conversion * Bonus will be applied for meeting these goals.) Details will be provided once hired.)
  • • Scheduling free estimate appointments & Measurement appointments.
  • • Updating data of demo results through various computer programs. *
  • Proficiency with CRM software and an aptitude for learning new systems.
Company DescriptionFive Star Bath Solutions is committed to delivering high quality materials and professional renovation services, while respecting our customers time and space. From accessory updates and bathroom enhancements to bathing space transformations and bathroom remodels, Five Star Bath Solutions has the expertise to deliver beautiful bathroom renovations.Company DescriptionFive Star Bath Solutions is committed to delivering high quality materials and professional renovation services, while respecting our customers time and space. From accessory updates and bathroom enhancements to bathing space transformations and bathroom remodels, Five Star Bath Solutions has the expertise to deliver beautiful bathroom renovations.

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