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Collections Specialist

2 months ago

East Syracuse, United States THOMPSON & JOHNSON EQUIPMENT CO INC Full time $47,840 - $52,000
Job DescriptionJob Description


Thompson & Johnson Equipment Co. is looking for a new team member who is detail-oriented, highly organized, positive and reliable with the qualifications, skills and abilities outlined below to join the accounting department full time in the role of an AR Collections Specialist.

The staff at Thompson & Johnson are provided with a strong wage and full benefits package that includes FREE medical and vision insurance along with dental, term and whole life, accident, disability, and cancer insurance. The company also offers 401k with 50% company-match, paid time off and paid holidays.

The Responsibilities of a Collection Specialist include monitoring customer accounts by maintaining an ongoing accounts receivable collection file; Contact customers regarding past due accounts, arrange and set up payment agreements, and follow up on a regular basis until payment is received. The Collections Specialist will serve as a liaison between customers and internal departments in the resolution of discrepancies, issues and inquiries to ensure invoices are paid timely.

Job Duties:

  • Monitor accounts to identify overdue payments. Maintain customer accounts payable contacts and arrange for invoice payment. Keep current and accurate records of collection activity using current department methods.
  • Serve as a liaison between customers and internal departments in the resolution of account discrepancies, issues and inquiries to ensure invoices are paid timely.
  • Review credit applications, recommend credit limits and escalate approvals when exceeding set approval ranges.
  • Evaluate and release credit override requests.
  • Assist in developing strategies to reduce average days to pay.
  • Assist with the creation and preparation of monthly reports for management.
  • Assist with cash applications as needed; perform adjustments on customers’ accounts as requested. Serve as back up to the Accounts Receivable Specialist
  • Other duties as assigned including ensuring business processes adhere to laws and regulations.

Skills & Abilities:

  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to create, compose, and edit written materials.
  • Ability to analyze and solve problems.
  • Fluent ability to use MS Excel, Word, and Teams.
  • Excellent attention to detail.
  • Resolve invoicing, cash application, and sales tax concerns.
  • Must possess strong organizational and time management skills.
  • Must have predictable and reliable attendance.

Qualification Standards:

High school diploma or equivalent required, Associate degree in Accounting or Finance is preferred. A minimum of three years previous credit and collections experience is required. Equivalent combinations of education and experience will be considered.

Must have a minimum of intermediate level skills with Microsoft Office and spreadsheet software. AS400 knowledge preferred.

Hours: M-F 8:00am - 4:30pm

Perks/Benefits Provided:

FREE Medical/Vision

401K with 50% company match

Dental/Life/Accident/Cancer Insurance

Company picnics/parties

$200 Gym membership reimbursement

Paid Vacation/Sick Time/Holidays

Prerequisites: Personality Profile Assessment and Substance testing for illegal substances.

Equal Opportunity/Affirmative Action Employer, (M/F/D/V)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.