Senior Technical Analyst
4 weeks ago
Detailed Job Description:
Title: Senior Technical Analyst
Location: 100% Remote Position
Duration: 6 Months
About The Role:
- Troubleshoots complex technical problems from a functional perspective, supporting end-user applications.
- Utilize technical tools such as Splunk, SCOM, AppDynamics for identification and resolution of complex issues
- Support IIS, Web Services & Service Oriented Architecture
- Partner with the Business Analysts to support application enhancements, modifications or new products.
- Participate in monthly vendor support meetings.
- Key resource for Business Continuity and Disaster Recovery planning and execution.
- Develop and maintain advanced technical expertise for all applications supporting by IT Business Analysts.
- Effectively manage communication between end users, vendors, and IT departments to resolve production.
- Serve as an advisor to customers while researching and resolving complex end-user problems.
- Recognize complex problems, develop recommendations and solutions and oversee corrections that involve multiple stakeholders.
- Research and resolve issues using SQL and/or various relational database concepts and languages.
- Provide application training to the help desk for supported applications.
- Participate in business readiness IT discovery sessions and business requirement sessions to provide user requirement information.
- Provide support for software releases for assigned applications and/or business units.
- Lead teams while coordinating and resolving high-impact production issues.
- Mentor and train other Technical Analysts.
- Perform additional duties as assigned.
Qualifications:
- Minimum 5 years of systems analysis experience required.
- Understand modern approaches to deployment automation on both cloud-based infrastructure and bare-metal.
- Demonstrated track record of organizing and tracking the progress of multiple projects across the software development lifecycle
- Two to three years of SQL and/or various relational database concepts and languages preferred.
- Experience with MS IIS 7.0 – 8.5 required.
- Experience with Web Services and Service Oriented Architecture (SOA) required.
- Experience with technical tools such as Splunk, SCOM, AppDynamics, Powershell & load balancers, or other similar diagnostic tools preferred.
- Advanced software troubleshooting skills required.
- Experience as a Software Support Analyst, Project Manager, or Systems Engineering preferred.
- Ability to work on call on a rotational basis required.
- Proficient verbal and written skills to effectively communicate in the English language.
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