Senior Technical Analyst

4 weeks ago


Seattle, United States Collabera Full time
Job DescriptionJob Description

Detailed Job Description:

Title: Senior Technical Analyst

Location: 100% Remote Position

Duration: 6 Months

About The Role:

  • Troubleshoots complex technical problems from a functional perspective, supporting end-user applications.
  • Utilize technical tools such as Splunk, SCOM, AppDynamics for identification and resolution of complex issues
  • Support IIS, Web Services & Service Oriented Architecture
  • Partner with the Business Analysts to support application enhancements, modifications or new products.
  • Participate in monthly vendor support meetings.
  • Key resource for Business Continuity and Disaster Recovery planning and execution.
  • Develop and maintain advanced technical expertise for all applications supporting by IT Business Analysts.
  • Effectively manage communication between end users, vendors, and IT departments to resolve production.
  • Serve as an advisor to customers while researching and resolving complex end-user problems.
  • Recognize complex problems, develop recommendations and solutions and oversee corrections that involve multiple stakeholders.
  • Research and resolve issues using SQL and/or various relational database concepts and languages.
  • Provide application training to the help desk for supported applications.
  • Participate in business readiness IT discovery sessions and business requirement sessions to provide user requirement information.
  • Provide support for software releases for assigned applications and/or business units.
  • Lead teams while coordinating and resolving high-impact production issues.
  • Mentor and train other Technical Analysts.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum 5 years of systems analysis experience required.
  • Understand modern approaches to deployment automation on both cloud-based infrastructure and bare-metal.
  • Demonstrated track record of organizing and tracking the progress of multiple projects across the software development lifecycle
  • Two to three years of SQL and/or various relational database concepts and languages preferred.
  • Experience with MS IIS 7.0 – 8.5 required.
  • Experience with Web Services and Service Oriented Architecture (SOA) required.
  • Experience with technical tools such as Splunk, SCOM, AppDynamics, Powershell & load balancers, or other similar diagnostic tools preferred.
  • Advanced software troubleshooting skills required.
  • Experience as a Software Support Analyst, Project Manager, or Systems Engineering preferred.
  • Ability to work on call on a rotational basis required.
  • Proficient verbal and written skills to effectively communicate in the English language.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
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