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Customer Service Support Program Manager

3 months ago

Washington, United States NextStep Technology Inc Full time
Job DescriptionJob Description

We are seeking a CSS Program Manager to support our team.

Job Description:

We are seeking a highly skilled and experienced CSS Program Manager to lead a critical initiative in our organization. The contractor shall identify a CSS Program Manager who will demonstrate exceptional managerial capabilities in organizing, planning, directing, and overseeing contractor staff. The primary responsibility will be to ensure that all goals and objectives outlined in the task order are successfully achieved. This role requires providing comprehensive management, direction, administration, quality assurance, and leadership to effectively execute the requirements of the task order.

Requirements:

  • PMP certification and/ or DAIWA III or DHS Program Manager Level III Certification or equivalent.
  • Minimum of ten years experience in acquisition program management or related field.
  • Proven experience in organizing, planning, directing, and managing contractor staff.
  • Strong leadership skills, both verbal and written.
  • Ability to consult effectively with senior leadership and stakeholders.
  • Experience in identifying and implementing tool sets to enhance program management functions.
  • US Homeland and Customs and Border Patrol Protection experience are key for this position.
  • US Homeland and Customs and Border Patrol Protection experience are key for this position.
  • Certified Information Security Manager (CISM) or Certified Information Systems Auditor (CISA).
  • Acquisition governance and oversight (AGO) experience. 

Responsibilities:

  • Organize, plan, direct, and manage contractor staff to achieve task order goals and objectives.
  • Provide management, direction, administration, quality assurance, and leadership for task order execution.
  • Lead to identification, selection, and implementation of tool sets to support Program Management functions.
  • Provide team leadership and guidance essential for the successful delivery of the program.
  • Develop and communicate overall program management vision and strategy.
  • Consult with senior leadership, as necessary to support day-to-day operations.

Experience:

  • Acquisition program management: 10 years (Required)

License/Certification:

  • PMP (Required)

Benefits:

  • 401 (k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Company DescriptionNextStep has over 25 years of experience providing a broad range of professional support services and IT solutions for the Department of Defense, Civilian Agencies, and commercial customers, nationwide and abroad.

Our core capabilities are Financial Management, Audit Readiness, Business Intelligence and dashboards, Software Development, Training, Recruit & Retention, Legal and Policy Support, Helpdesk, Business Operations, and Enterprise Resource Planning (ERP) systems implementation and support for Oracle EBS, DEAMS & DAI and SAP GFEBS & GCSS. Furthermore, NextStep holds a Top-Secret Facility Clearance, industry-proven credentials such as CMMI 2.0 Maturity Level III (SVC & DEV), DCAA Approved Accounting Books, ISO 9001:2015 quality assurance standards.

We’re always employing innovative and agile ways to differentiate ourselves and are passionate and successful in delivering value beyond the customer’s expectations. Our customers appreciate NextStep’s program management and customer care approach and as such we repeatedly earn “Exceptional” Contractor Performance Assessment Reporting System (CPARS) from our customers.

At NextStep we offer competitive compensation packages, sponsorship for DoD clearance as required, opportunities for career growth, 401k investment platform, as well as full medical, dental, vision and life insurance at no cost to our full-time employees.Company DescriptionNextStep has over 25 years of experience providing a broad range of professional support services and IT solutions for the Department of Defense, Civilian Agencies, and commercial customers, nationwide and abroad.\r
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Our core capabilities are Financial Management, Audit Readiness, Business Intelligence and dashboards, Software Development, Training, Recruit & Retention, Legal and Policy Support, Helpdesk, Business Operations, and Enterprise Resource Planning (ERP) systems implementation and support for Oracle EBS, DEAMS & DAI and SAP GFEBS & GCSS. Furthermore, NextStep holds a Top-Secret Facility Clearance, industry-proven credentials such as CMMI 2.0 Maturity Level III (SVC & DEV), DCAA Approved Accounting Books, ISO 9001:2015 quality assurance standards.\r
\r
We’re always employing innovative and agile ways to differentiate ourselves and are passionate and successful in delivering value beyond the customer’s expectations. Our customers appreciate NextStep’s program management and customer care approach and as such we repeatedly earn “Exceptional” Contractor Performance Assessment Reporting System (CPARS) from our customers.\r
\r
At NextStep we offer competitive compensation packages, sponsorship for DoD clearance as required, opportunities for career growth, 401k investment platform, as well as full medical, dental, vision and life insurance at no cost to our full-time employees.