Junior Helpdesk Technician
3 weeks ago
Overview:
Our mission is to make our clients exceptionally happy and empower them to succeed. The Junior Helpdesk Technician plays an important role in making sure that happens by handling first-level support requests efficiently and keeping clients informed every step of the way.
When help is needed, the Junior Helpdesk Technician can get help from or escalate issues to other team members.
Responsibilities & Tasks:
Customer Service:
- Serve as the first point of contact for customers via phone, email, or ticket.
- Delight our clients with a friendly, quick, and helpful experience.
- Offer remote troubleshooting.
- Basic installation and maintenance of networking equipment.
- Collaborate with vendors for expedited troubleshooting of hardware and software systems.
Use of Our Ticketing System:
- Work on and resolve helpdesk tickets and service requests.
- Manage and record all work through the ticketing system.
- Maintain client documentation.
- Ensure tickets are not “stale” throughout the process.
Use of Our Monitoring & Management Tool:
- Review RMM dashboard and apply remediation actions as indicated by our processes.
- Perform regularly scheduled/automated actions as indicated by our processes.
Project Work:
- Assist with project delivery on-site or remotely as needed.
Communication, Reporting & Risk:
- Escalate tickets requiring senior helpdesk engineer support.
- Communicate ticket status to clients continuously.
- Submit timesheets and expense reports as per SOPs.
- Identify and mitigate potential risks.
Team Work:
- Follow the schedule provided by the Operations Coordinator.
- Adhere to standard operating procedures (SOPs) for recurring tasks.
- Follow all security procedures and maintain vigilance for security issues.
- Suggest improvements and contribute to innovative changes.
- Undertake additional duties as required.
Skills and Attributes
Needed:
- Strong problem-solving skills.
- Excellent communication skills, particularly listening.
- Ability to translate technical concepts to non-technical people and educate clients.
- Understanding of support tools and technology.
- Knowledge of operating systems, business applications, printing systems, and network systems.
- Fast and accurate typing skills.
- Deep commitment to delivering an amazing client experience.
- IT literate at an advanced user level.
- Valid driver's license and reliable transportation.
- Ability to adapt to the fast-paced IT world.
- Strong diagnostic skills for end-user hardware, software, and network devices.
- Experience in tidy cable management and workstation installations.
- Ability to lift and/or carry up to 70 lbs.
Nice to Have:
- Experience with ticketing systems/RMM tools and PSA software.
- Remote support experience.
- Knowledge of the Microsoft 365 Platform.
- Professional IT certifications (Apple ACSP, CompTIA A+, Network+, Security+).
- Client experience certifications (Helpdesk Habits).
- Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Perks:
- Full Gold PPO Health Insurance.
- 401K with 4% Safe Harbor Matching.
- Easy-going work environment and culture.
- Limited commute (60% WFH).
- No overtime/on-call work.
- Company MacBook.
- Ongoing training and development.
- Paid certification exams.
Career Growth:
- Progression to roles such as Senior Helpdesk Technician or specialized positions.
-
Helpdesk Technician
4 weeks ago
Auburn Hills, United States Morrell GroupWomack Group Full timeJob DescriptionJob DescriptionDescription:Job Title: Helpdesk TechnicianAbout Us…Womack Machine Supply and Morrell Group have united to become Womack Group, an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a...
-
Helpdesk Technician
3 weeks ago
Auburn Hills, United States Morrell GroupWomack Group Full timeJob DescriptionJob DescriptionDescription:Job Title: Helpdesk TechnicianAbout Us…Womack Machine Supply and Morrell Group have united to become Womack Group, an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a...
-
IT Field Technician
3 weeks ago
Beverly Hills, United States O'GARA Beverly Hills Full timeIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field Technician will also be responsible for...
-
IT Field Technician
4 weeks ago
Beverly Hills, United States O'GARA Beverly Hills Full timeJob DescriptionJob DescriptionIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field...
-
IT Field Technician
6 days ago
Beverly Hills, California, United States O'GARA Beverly Hills Full timeIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company.This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company.IT Field Technician will also be responsible for...
-
IT Field Technician
3 weeks ago
Beverly Hills, United States O'GARA Beverly Hills Full timeJob DescriptionJob DescriptionIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field...
-
IT Field Technician
3 weeks ago
Beverly Hills, United States O'GARA Beverly Hills Full timeIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company.This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company.IT Field Technician will also be responsible for...
-
IT Field Technician
3 weeks ago
Beverly Hills, United States O'GARA Beverly Hills Full timeIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company.This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company.IT Field Technician will also be responsible for...
-
Computer Help Desk
3 weeks ago
Agoura Hills, United States Khepra Inc. Full timeOur company offers an exciting **hybrid position** for those looking to work with a talented team of problem-solvers and innovators. You'll have the opportunity to work on impactful projects, collaborate with experts in the field, and enjoy the flexibility of working remotely and **two days on site** out of the week. We offer competitive compensation, growth...
-
Help Desk Technician
2 months ago
Auburn Hills, United States Georgia IT Inc Full timeHelp Desk Technician - Auburn Hills, MI Onsite Contract Description: TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately,...
-
Help Desk Technician
1 month ago
Auburn Hills, United States Georgia IT Inc Full timeHelp Desk Technician - Auburn Hills, MI Onsite Contract Description: TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately,...
-
Sr. IT Support Technician
4 weeks ago
Beverly, United States Careerbuilder-US Full timePay rate $65K Summary/Objective The Senior IT Support Technician will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support...
-
Sr. IT Support Technician
3 weeks ago
Beverly, United States Careerbuilder-us Full timePay rate $65K Summary/Objective The Senior IT Support Technician will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to...
-
Sr. IT Support Technician
3 weeks ago
Beverly, United States Careerbuilder-US Full timePay rate $65K Summary/Objective The Senior IT Support Technician will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support...
-
IT Regional Support Supervisor
4 weeks ago
Farmington Hills, United States MacLean-Fogg Full timeMacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors. With a rich history dating back to 1925, we are a family-run company that takes pride in our heritage while embracing the future through continuous...
-
IT Regional Support Supervisor
2 weeks ago
Farmington Hills, United States MacLean-Fogg Full timeMacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors. With a rich history dating back to 1925, we are a family-run company that takes pride in our heritage while embracing the future through continuous...
-
Jr. Automotive Technician
1 week ago
Arden Hills, MN, United States TGK Automotive Full timeTGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction. We have immediate openings for Jr. Auto Repair Techs. If you're a motivated technician, you'll have the ability to handle...
-
Jr. Automotive Technician
2 weeks ago
Arden Hills, United States TGK Automotive Full timeOverview: ** New Location Coming Soon ** 3757 Lexington Ave N Arden Hills, MN 55126 COMPENSATION: $60,000/Yr. to 85,000/Yr. VARIES DEPENDING ON EXPERIENCE & QUALIFICATIONS TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair...
-
Jr. Automotive Technician
2 weeks ago
Arden Hills, United States TGK Automotive Full timeOverview: ** New Location Coming Soon ** 3757 Lexington Ave N Arden Hills, MN 55126 COMPENSATION: $60,000/Yr. to 85,000/Yr. VARIES DEPENDING ON EXPERIENCE & QUALIFICATIONS TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair...
-
Laboratory Technician II
4 weeks ago
Arden Hills, United States Integrated Resources, Inc Full timeJob Title: Laboratory Technician II Job Location: Arden Hills, MN Job Duration: 12 months with possible extension Job Description: ONSITE POSITION. · Interviews will be onsite, as there will be a tour included. · On-site Required. NO HYBRID OPTION. · Flexibility in start times (within 6:00am - 8:00am...