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Store Manager

1 month ago

Cerritos, United States Goodwill SOLAC Full time
Job DescriptionJob Description

Job Description

STORE MANAGERDIVISION 400

Summary Description:

  • To oversee daily operations of assigned retail store.
  • Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.

Exemplary Duties / Responsibilities:

  • The Store Manager is responsible for the daily sales and operational success of assigned store.
  • He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
  • He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
  • The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
  • He/she is responsible for ordering merchandise and store supplies.
  • The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
  • He/she controls inventory to maximize revenue and return on product.
  • Maintains correct inventory of new goods as required.
  • He/she supervises and cross trains all store personnel including new employees in all areas of the store.
  • He/she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
  • He/she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
  • He/she check in deliveries.
  • He/she Answers to phone inquiries.
  • The Store Manager is responsible for ensuring a high level of service and donor appreciation.
  • He/she ensures all employees adhere to current Goodwill dress code/uniform policies and procedures.

Employment Standards:

Education/Experience:

  • High School diploma or its equivalent.
  • Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
  • Positive work history.
  • Mathematical skills.

Knowledge:

  • Ability to read and write.
  • Ability to understand complex instructions.
  • Knowledge of retail and supervision of others.
  • Basic Computer Knowledge.

Skill:

  • Fluent oral and written communication skills. Bilingual a plus.
  • Outstanding organizational and decision making skills.
  • Cooperation with Division Director and direct supervisors.
  • Ability to supervise, direct, motivate, discipline staff as necessary.
  • Ability to work well with the public.
  • Ability to work with minimum supervision.
  • Ability to write and respond to e-mails.
  • Able to lift, carry, push and pull at least 50lbs.

Core Competencies I:

To perform the job successfully an individual should demonstrate the following competencies;

  • Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
  • Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
  • Task Management –Communicates changes and progress; completes projects on time and budget.
  • Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
  • Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
  • Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
  • Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
  • Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC