Patron Service Manager

2 weeks ago

Bonita Springs, United States CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita Full time
Job DescriptionJob DescriptionOverview:
Arts Bonita is seeking a dynamic and customer-oriented individual to fill the role of Patron Services Manager. This position plays a crucial role in ensuring the smooth operation of our patron services department across two campuses: the Visual Art Center and the Performing Art Center. Responsibilities include registering students for classes, selling tickets, processing gift certificates, and supervising a team of patron service staff.

Responsibilities:
  • Oversee patron services operations at both the Visual Art Center and the Performing Art Center campuses.
  • Register students for a diverse range of classes offered at both locations, ensuring accuracy and efficiency in the registration process.
  • Sell tickets for various concerts, performances, and events hosted by Arts Bonita.
  • Process gift certificates efficiently and accurately, maintaining detailed records of transactions.
  • Supervise and manage a team of patron service staff at each campus, including hiring, training, and performance management.
  • Develop and maintain staff schedules for both campuses, ensuring adequate coverage while optimizing company resources.
  • Foster a friendly, outgoing, and positive atmosphere within the patron services teams.
  • Serve as a role model for excellent customer service, handling inquiries, complaints, and feedback professionally and on time.
  • Collaborate with other departments to ensure seamless coordination of patron services with programming, marketing, and operations at both campuses.
  • Maintain up-to-date knowledge of Arts Bonita's offerings, policies, and procedures to assist patrons and staff effectively.
  • Implement strategies to enhance the overall patron experience and increase customer satisfaction at both the Visual Art Center and the Performing Art Center.
  • Monitor and analyze patron service metrics, identifying areas for improvement and implementing solutions.
  • Adhere to all relevant regulations and standards for patron services and ticketing operations.
  • Other tasks as assigned
  • Weekends and weeknights as needed
Qualifications:
  • Previous experience in a customer service or patron services role, preferably in an arts or cultural organization.
  • Strong interpersonal and communication skills, with the ability to interact effectively with patrons, staff, and stakeholders.
  • Proven leadership abilities, with experience in managing and developing a team.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in computer applications, including ticketing systems and Microsoft Office suite.
  • Flexibility to work evenings, weekends, and holidays as required by event schedules.
  • A passion for the arts and a commitment to promoting arts education and engagement.
  • Reliable and punctual, with a positive attitude and a willingness to work collaboratively as part of a team.
  • Previous experience in a front desk or patron service role, with at least two years in a supervisory or leadership position.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with patrons, staff, and management.
  • Strong organizational and multitasking abilities, with attention to detail and accuracy.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Join our vibrant community at Arts Bonita and enrich our region's cultural life If you meet the qualifications and share our passion for the arts, we encourage you to apply for the Patron Services Manager position. Great opportunity for growth and advancement.

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