Service Manager

4 weeks ago


Bonita Springs, United States PGT Inovations Full time

Summary

* This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. • Training all new hires and existing Technicians • Monitoring Payroll, hours for Techs. • Scheduling all the Services • Scheduling of all In-Progress and Final Inspections • Scheduling and routing for Technicians • Monitoring product for accuracy and/or defects. • Creating RMA's • Working hand in hand with Production Dept. on new services and completing installations. • Ordering service parts through the Fenevision Web Module

What You'll Do

* This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
* Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
* Training all new hires and continued education for existing Technicians
* Monitoring Payroll, time off and Saturday hours for Techs.
* Scheduling all the Services with our Customers directly.
* Scheduling of all In-Progress Inspections in areas where they are required
* Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
* Scheduling and routing services on day to day basis for Technicians
* Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each "Service".
* Arranging the Logistics for scheduling the day to day routes
* Reviewing map and vehicle tracker for on the routes suggested to Techs.
* Monitoring the off-loading and reviewing product for accuracy and/or defects.
* Creating RMA's on Products delivered incorrectly or with defects.
* Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
* Ordering & Confirming service parts through the Fenevision Web Module
* Computer Skills
* Navigating CRM web based systems
* Proficiency in Microsoft Office Programs
* Excel
* Word
* Phone skills and customer service.
* Communicating with Customers
* Communicating with Service Techs and Installers

Experience

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.


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