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General Manager
2 months ago
Job Summary:
Provides friendly and efficient customer service to Watkins Nurseries, Inc. contractor and retail customers. Relies on knowledge and expertise to assist customers with plant selection and to properly care for and maintain healthy plant material. Provides recommendations for additional products, services and/or equipment to meet overall project needs. Maintains plant nursery to ensure effective merchandising and a safe and welcoming environment.
- Oversee the daily operation and maintenance of the plant nursery, including maintenance, production, pest management, ordering, vendor relations, and staffing.
- Answer incoming telephone calls in a professional and courteous manner. Communicate information regarding order status, product availability, current sales, promotions and store events. Contact customers regarding their orders, and arrange for pick-up or delivery, to include rental equipment.
- Maintain the health and overall appearance plant material to minimize inventory loss and damage. Perform pruning, regular watering, movement and rotation of plants in optimum sun/shade locations. Maintain plant health. Supervise monthly production, procurement, and inventory of plants and trees for fulfillment.
- Supervise the preparation and transportation of plants.
- Accept delivery of plants to the nursery. Verify plants to shipment documents and inspect plants for damage. Unload plants by hand using proper lifting techniques and/or equipment.
- Effectively merchandise plants in the nursery. Organize plants to optimize space and customer access. Regularly move and rearrange plants to accommodate new shipments. Ensure locations provide proper sunlight and watering based on plant type.
- Discuss plant merchandise needs with customers. Assist customers with quickly locating items in the plant nursery. Rely on knowledge and expertise of a wide variety of plant material, local growing conditions, plant pests and diseases, general care and planting techniques to help with selection and offer recommendations for maximum growing success.
- Seek information to understand the full scope of customers' projects. Assess whether companion products or additional equipment and services may be useful. Provide assistance with overall landscape design ideas. Make genuinely helpful recommendations and identify opportunities to sell additional merchandise or services.
- Update signage, pricing and merchandise labeling to ensure a neat and professional presentation.
Work Environment:
Primarily performs essential job functions outdoors based on seasonal growing conditions and the availability of plant merchandise. Ability to report to work on time and in adverse weather conditions is required.
Education and Experience:
- Requires a minimum of 2 years of work experience in a sales environment and 5 years minimum prior horticultural knowledge.
- Knowledge of a wide variety of plant material, local growing conditions, plant pests and diseases, general care and planting techniques.
- Able to communicate in a positive and professional manner and resolve customer concerns effectively.
- Must have a clean driving record and valid state issued driver’s license.
- Requires a High School Diploma or General Education Degree (GED). Prefer additional college coursework or Associate's Degree in plant science, Agricultural Business Operations, Farm Management, Biology, Horticulture, Environmental Sciences, etc.
- Experience with inventory management systems and/or point-of-sale systems.
- Experience with small engine/farm machinery preferred.
- Staff management experience.
- Computer skills including experience with Google Apps and Microsoft Office.
- Bi-lingual preferred.
We provide:
- Competitive compensation
- Benefits package including healthcare, dental, vision, and 401k
- Company Vehicle
If you believe this opportunity is the right fit for you, we encourage you to apply
