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AIRSOFT Customer Service Retail Representative
4 months ago
Job Overview: Join our team as a Customer Service Representative at our thriving Airsoft Retail Store. We are seeking an enthusiastic individual who is passionate about airsoft and committed to providing exceptional service to our customers. As a CSR, you will engage with our clientele, offer expert advice on products, and ensure an outstanding shopping experience.
Responsibilities:
Customer Engagement:
- Greet customers warmly, assess their needs, and offer assistance in finding the right airsoft equipment, gear, or accessories.
- Provide product demonstrations and explain features and benefits of various airsoft products to customers.
Product Knowledge:
- Maintain comprehensive knowledge of the store's inventory, including airsoft guns, gear, safety equipment, and accessories.
- Stay updated on industry trends, new product releases, and technological advancements related to airsoft.
Sales and Transactions:
- Assist customers in making purchase decisions, upselling where appropriate, and processing transactions accurately.
- Handle cash, credit/debit card transactions, and maintain a balanced cash register.
Customer Service Excellence:
- Address customer inquiries, concerns, and warranty issues promptly and professionally.
- Ensure customer satisfaction by resolving complaints or conflicts effectively.
Store Maintenance:
- Maintain the store's cleanliness, organization, and appealing product displays to enhance the shopping experience.
- Assist with inventory management, restocking shelves, and conducting regular stock checks.
Compliance and Safety:
- Uphold store policies, including safety protocols, age restrictions, and legal compliance related to airsoft products.
- Educate customers on safety measures and proper handling of airsoft equipment.
Requirements:
- Passion for airsoft and a strong understanding of airsoft products and equipment.
- Previous retail or customer service experience preferred, especially in a specialty retail environment.
- Excellent communication and interpersonal skills to engage effectively with customers.
- Ability to work in a team-oriented environment and collaborate with colleagues.
- Strong attention to detail and the ability to multitask in a fast-paced retail setting.
- Basic computer skills for processing transactions and managing inventory.
Benefits:
- Competitive hourly wage
- Employee discounts on airsoft products
- Opportunities for growth within the company
- Fun and dynamic work environment within the airsoft community
Join our team and help us create memorable experiences for airsoft enthusiasts visiting our store
