Customer Service Representative

1 month ago

Saco, United States R.P. Bell Collision, powered by VIVE Full time
Job DescriptionJob DescriptionAre you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity

If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process.  We support each team member with the training and technology needed to succeed.  This position is one of the most important We are in the people business; we happen to fix cars.

What’s in it for you?

  • Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)

  • $50,000 employer-paid life insurance policy

  • 401K plan with an employer match

  • Employee Assistance Program includes confidential assistance in the following areas

  • Counseling from relationships to stress and substance abuse

  • Work/Life benefits, including personal, financial, and legal issues

  • Self-Help benefits

  • Peak performance coaching

  • Lifestyle saving benefits for wellness, shopping, travel

  • Personal development and training

  • Heath savings account to assist with medical bills

  • Paid time off to promote work-life balance, including

  • 8 paid holidays, including Black Friday, and get your Birthday as a floating holiday

  • Growth opportunities within our company

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations.

Job Requirements:

  • Receptionist duties, light bookkeeping/accounting work

  • Welcome visitors by greeting them

  • Answer questions and refer customers to the appropriate person

  • Schedule customer appointments

  • Determine customer needs in a calm and professional manner

  • Input customer information into computer software efficiently and accurately

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