Customer Support Representative

4 weeks ago

Saco, United States Maine Lobster Now Full time
Job DescriptionJob Description

In-office - Located in Saco Maine (Industrial Park). Full-time position.

Tentative Schedule - Monday - Friday 9:00 am - 5:00 pm Rotating Saturday 11:00 am-3:00 pm.

$20.00 per hour

Check out our Benefits Package

  • Full Paid Health Insurance After 90 Days
  • Paid Dental
  • Vision (Optional)
  • Short-Term Life Insurance Policy
  • Competitive 401k (Matching up to 4%)
  • PTO vestings Schedule each year is 40 hours First year accrued 40 hours/year 2 = 80 etc. Max 120 hours.


Job Summary:

We are seeking a Customer Service Representative who will be responsible for providing exceptional support to our valued customers. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, ensuring that our customers have a positive experience while interacting with our brand. The Customer Service Representative will be the primary point of contact for customer inquiries, providing timely and accurate assistance via multiple communication channels.


Benefits -

  • Full Paid Health Insurance After 90 Days
  • Paid Dental
  • Vision (Optional)
  • Short-Term Life Insurance Policy
  • Competitive 401k (Matching up to 4%)
  • PTO vestings Schedule each year is 40 hours First year accrued 40 hours/year 2 = 80 etc. Max 120 hours.

Responsibilities:

1. Serve as the first point of contact for customers, answering inquiries, resolving issues, and providing information on products, services, and company policies.

2. Respond promptly to customer inquiries through various channels, including phone calls, emails and live chat, ensuring customer satisfaction and maintaining a positive company image.

3. Identify and evaluate customer needs to achieve resolution, escalating complex issues to the appropriate department for further assistance (team lead or Manager).

4. Maintain a comprehensive knowledge base of company products, services, and promotions to confidently address customer inquiries.

5. Process orders, returns, and exchanges accurately, efficiently, and in compliance with company policies and procedures.

6. Keep accurate records of customer interactions, transactions, comments, and feedback for internal review and analysis.

7. Resolve customer complaints empathetically and professionally, aiming to exceed expectations and retain customer loyalty.

8. Any additional duties or tasks associated with Maine Lobster Now - This is at the discretion of your supervisor.

Requirements:

1. High school diploma or equivalent; associate or bachelor's degree preferred.

2. Proven experience in customer service or a related field, preferably in a retail or e-commerce environment.

3. The ability to think critically and provide effective solutions in a fast-paced environment.4. Empathy and patience, along with the ability to remain calm and professional under pressure.

5. Proficient with computers. This job will require the representative to in use customer service platforms, CRM software, and Microsoft Office suite.

6. Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.

  • Customer Service Representative

    4 weeks ago

    Saco, United States U-Haul Full time

    Location: 492 Main St, Saco, Maine 04072 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service...

  • Customer Service Representative

    2 weeks ago

    Saco, United States R.P Bell Collision, powered by VIVE Full time

    **Are you highly motivated, detailed, reliable, and customer **service-focused**? Are you looking for a company that values P**EOPLE** and **PROCESS** while working alongside those **with** **a **P**ASSION **for auto repair? This is your opportunity!** **If you are tired of mediocre jobs, **allow us **to take you out of the average and put you into the...

  • Customer Service Representative

    1 week ago

    Saco, United States VIVE Collision Full time

    Are you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business....

  • Customer Service Representative

    4 weeks ago

    Saco, United States R.P. Bell Collision, powered by VIVE Full time

    Job DescriptionJob DescriptionAre you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future...

  • Customer Relations Representative I Float

    4 weeks ago

    Saco, United States Norwaysavings Full time

    **Building a better bank starts with hiring outstanding talent.** ***It starts with you.*** We truly have something special here; a 155-year-old commitment to high achievement and high support. Norway Savings is a place of continuous learning and growth that will offer you many exciting opportunities. We strive to create an atmosphere of diversity and...

  • Entry Level Sales Representative

    3 weeks ago

    Saco, United States Aces Acquisitions, Inc. Full time

    Aces Acquisitions is growing in the Southern Maine area! We are a marketing and sales company focusing on client relationships and exceeding our weekly goals! We are looking to add 3-5 motivated and competitive people to our team. Our next Sales Representative will begin **entry-level** and learn from the ground up. We maintain and execute our client's...

  • Entry Level Sales Representative

    2 weeks ago

    Saco, Maine, United States Aces Acquisitions, Inc. Full time

    Aces Acquisitions is growing in the Southern Maine area We are a marketing and sales company focusing on client relationships and exceeding our weekly goals We are looking to add 3-5 motivated and competitive people to our team.Our next Sales Representative will begin entry-level and learn from the ground up. We maintain and execute our client's sales...

  • Sales Representative

    3 days ago

    Saco, United States Renewal By Andersen Full time

    Job DescriptionJob DescriptionEsler Companies - Renewal by Andersen is seeking motivated, goal-oriented Sales Representatives to join our canvassing team. With over 40% of management starting out in this role, you will be provided with mentorship, paid training, and personal development throughout your career. Whether youve worked for the Military, Solar,...

  • Field Service Representative in Training

    3 weeks ago

    Saco, United States Maine Water Full time

    We have an opening in our **Field Service **department for an **Field Service Representative in Training**. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In...

  • Patient Service Representative

    2 weeks ago

    Saco, Maine, United States MaineHealth Full time

    Positions AvailableWe are currently looking for a dedicated Patient Service Representative to join our team. As a PSR, you will play a crucial role in providing exceptional customer service to our patients. Your responsibilities will include greeting patients warmly, managing appointments, and assisting with general office tasks. Additionally, you will be...

  • Field Service Representative in Training

    4 weeks ago

    Saco, United States Connecticut Water Full time

    We have an opening for a Field Service Representative in Training. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits...

  • Field Service Representative in Training

    5 days ago

    Saco, United States Connecticut Water Full time

    We have an opening in our Field Service department for an Field Service Representative in Training. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition,...

  • Route Sales Representative

    3 weeks ago

    Saco, United States FRITO LAY Full time

    Country: United States of America State: Maine City: Saco Zip Code: 04072 Job Category: Route Sales Req ID: 435261 Is Full Time?: Yes Employment Type: Employee Pay Rate: $64000 / year target earnings Work Schedule: 50 hours/week, days off can vary week to week. Start times vary between 4am and 6am. Must be available on weekends and holidays. Cover routes...

  • Member Service Representative I

    2 weeks ago

    Saco, United States Atlantic Federal Credit Union Full time

    Description: Get ready to dive into the heart of Maine's bustling banking scene! Elevate your career to unprecedented levels with a team that treasures your professional growth. We're seeking a dynamic Member Service Representative to join our Saco branch at Atlantic Federal Credit Union. Here, going the extra mile for our members isn't just a saying—it's...

  • Route Sales Representative

    4 weeks ago

    Saco, United States FRITO LAY Full time

    Country: United States of America State: Maine City: Saco Zip Code: 04072 Job Category: Route Sales Req ID: 437081 Is Full Time?: Yes Employment Type: Employee Pay Rate: $64000 / Year Target Earnings Work Schedule: 50 hours/week, days off can vary week to week. Start times vary between 4am and 6am. Must be available on weekends and holidays. Cover routes...

  • Patient Service Representative

    2 weeks ago

    Saco, United States MaineHealth Full time

    Full Time 13 Industrial Park Way Clerical/Administrative Support Day Shift Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data...

  • Personal Support Specialist Pss

    3 weeks ago

    Saco, United States SavePlus Home Care Services Full time

    Are you ready to make a difference in people's lives every day? **SavePlus Home Care** is seeking a **Full Time Personal Support Specialist (PSS)** to join our dynamic team in **Berwick, ME**. As a PSS, you will have the opportunity to provide essential care and support to individuals in need, making a positive impact on their daily lives. You will be a...

  • Personal Support Specialist PSS

    2 weeks ago

    Saco, United States SavePlus Home Care Full time

    Job DescriptionJob DescriptionAre you ready to make a difference in people's lives every day? SavePlus Home Care is seeking a Full Time Personal Support Specialist (PSS) to join our dynamic team in Berwick, ME. As a PSS, you will have the opportunity to provide essential care and support to individuals in need, making a positive impact on their daily...

  • Personal Support Specialist PSS

    2 weeks ago

    Saco, United States SavePlus Home Care Full time

    Job DescriptionJob DescriptionAre you ready to make a difference in people's lives every day? SavePlus Home Care is seeking a Full Time Personal Support Specialist (PSS) to join our dynamic team in Berwick, ME. As a PSS, you will have the opportunity to provide essential care and support to individuals in need, making a positive impact on their daily...

  • PT Customer Service Leader_

    2 days ago

    Saco, United States Hannaford Supermarkets Full time

    Address: USA-ME-Saco-532 Main Street Store Code: Store 08138 Customer Service (7241226) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local...