Customer Service Sales Support

2 weeks ago

Winder, United States Schutz Container Systems, Inc. Full time
Job DescriptionJob Description

Global Packaging Company is searching for a Customer Service Sales Support for our Office located in Winder GA

Main Duties & Responsibilities Include, But Are Not Limited To:

  • Acting as the main liaison between the plant and its customers.
  • Heavy computer work to input customer orders in the SAP system.
  • Heavy phone work and extensive communication between the production staff and the customers.
  • Reconciling customer issues/order issues.
  • Assisting the customer with answering inquiries and resolving customer concerns.
  • Proactively keeping track of inventory/stock and order materials when needed to ensure an accurate and speedy delivery for customers.
  • Coordinating deliveries of incoming and outgoing shipments.
  • Administrative duties as needed including purchase order paperwork, typing, filing, faxing, photocopying, and scanning.

Work Environment:

  • This role mainly a desk job that takes place in a clean, climate-controlled, and well-lit office environment.
  • Communication and interaction with production/plant employees may require occasional exposure to the working conditions of a plant environment.

Characteristic Traits:

  • This role requires someone to:
  • Extremely accurate and detail-oriented.
  • Customer-focused, personable, patient and professional.
  • Be efficient and organized.
  • Have strong communication skills.
  • Successfully work with minimal supervision.
  • Be self-motivated.

 

Advancement/Promotion Opportunities:

  • Ability to advance responsibilities within the role of Customer Service.
  • Opportunity to be Customer Service Manage

Minimum Education, Experience, Skills, Licenses, Certifications:

  • High School Diploma or the equivalent. Higher education preferred.
  • Must have moderate to advanced computer proficiency with Word, Excel, and email.
  • SAP knowledge/experience is a strong plus.
  • Must type a minimum of 40 wpm with 95% accuracy.
  • Must have at least 2 years of customer service/administrative related experience.

 

 

Company DescriptionSchuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.Company DescriptionSchuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.

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