Customer Service Representative

3 weeks ago

Saginaw, United States Shively Diversified Management Services Full time
Job DescriptionJob Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Our compensation package is commensurate with experience.

Responsibilities:
• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Requirements:
• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

Company DescriptionOur client has more than 60 years of measuring instrument design experience in the automotive industry and has become a major supplier of non-standard measuring instruments for General Motors, Ford, and Chrysler in North America. Since 2010, they have always ranked among the top three in the non-standard measuring instrument market in North America & Asia. This company has production facilities in Detroit and China and has almost 200 employees. Their measurement and certification laboratories meet the ISO 17025 international standard and have designed more than 120 measuring instrument patents.Company DescriptionShively Diversified Management Services is a woman-owned diverse supplier that provides industrial supplies and employment services for medical, engineering, and manufacturing industries. Shively Bros. provides full-service integrated programs to the automotive industry. Our companies work collaboratively to serve our customers by improving their operational efficiencies. Each of our companies plays a unique role, contributing its own specialty and expertise to deliver a broad spectrum of high-quality products and solutions designed to increase our customer's bottom line.

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