Chat Support Specialist

3 weeks ago

New York, United States ThinkQueue Full time
Job DescriptionJob Description

Company Description

At ThinkQueue, we are redefining the boundaries of technology to create a brighter future. As global pioneers in AI, cybersecurity, mobile development, and robotics, we are driven by a relentless pursuit of excellence and innovation. Our international team, united by a passion for transformative impact, collaborates across continents to deliver groundbreaking solutions. Join ThinkQueue and be part of a visionary journey that is changing the world, one innovation at a time.

Role Description

Customer Support Specialist
Full-Time | Remote

As a Customer Support Agent at ThinkQueue, you will play a crucial role in ensuring our customers have an exceptional experience with our products and services. This full-time, remote role involves assisting customers with inquiries, troubleshooting issues, and providing timely and effective solutions. You will be the first point of contact for our customers, representing ThinkQueue with professionalism and empathy.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Troubleshoot and resolve customer issues, escalating complex problems to higher-level support when necessary
  • Maintain a deep understanding of ThinkQueue's products and services to provide accurate information and assistance
  • Document customer interactions and issues in the company's CRM system
  • Identify and report recurring customer issues to help improve products and customer service processes
  • Assist in creating and updating customer support documentation, including FAQs and help guides
  • Provide feedback to the product development team based on customer interactions
  • Ensure a high level of customer satisfaction by delivering exceptional service

Qualifications:

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and manage time effectively in a remote work environment
  • Empathy and patience when dealing with customer inquiries and issues
  • Proficiency with customer relationship management (CRM) software and support tools
  • Basic understanding of technology and software applications
  • Previous experience in a customer support or related role is preferred
  • High school diploma or equivalent required; a bachelor's degree is a plus

Preferred Skills:

  • Familiarity with support ticketing systems, such as Zendesk or Freshdesk
  • Experience in a tech company or with technical support is a plus
  • Multilingual abilities are an asset

Why Join ThinkQueue?

  • Opportunity to work in a dynamic and innovative environment
  • Flexible remote working arrangements
  • Continuous learning and professional development opportunities
  • Competitive salary and benefits package
  • Be part of a diverse and inclusive global team

ThinkQueue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about helping customers and eager to be part of an innovative team, we encourage you to apply and join us on our journey to redefine technology.

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