Customer Service Representative

4 weeks ago

Woodcliff Lake, United States Colonial Surety Full time
Job DescriptionJob Description

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries, assisting with applications and general product questions.

 

Location:

Woodcliff Lake, NJ

In-office working environment. (This is not a remote or hybrid position.)

 

Duties and Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
  • Collects and enters orders for new or additional products and services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that the appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records customer interactions with details of inquiries, complaints or comments.
  • Performs other related duties as assigned.

 

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Typing, MS Office, and or Google Office Suite proficiency is a must.

 

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required - preferably in an office setting.

 

Salary & Benefits:

  • 45k annually paid bi-weekly consistent with the company's payroll.
  • Medical, Dental, and Vision Insurance are available day of hire.
  • Paid time off and paid holidays - 2 weeks PTO and 1 week sick time the first year.
  • Clear succession path.
  • 401k plan when eligible.

 

Schedule:

  • 8:30 am-5:30 pm
  • 1 hour lunch
  • Monday to Friday
  • No nights, no weekends

 

Please note: All staff must wear business attire, to include wearing suite and tie and clean shaven for males. Females must dress in business attire, to include suits, business dresses, etc.

Company DescriptionColonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.Company DescriptionColonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.

  • Customer Service Representative

    4 weeks ago

    Woodcliff Lake, United States Colonial Surety Company Full time

    About Us Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated "A Excellent" by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our...

  • Customer Service Representative

    1 week ago

    Woodcliff Lake, United States Colonial Surety Company Full time

    About Us Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated "A Excellent" by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our...

  • Customer Service Representative

    2 weeks ago

    Woodcliff Lake, United States Colonial Surety Full time

    Job DescriptionJob DescriptionJob Summary:The Customer Service Representative will interact with the company’s customers by addressing inquiries, assisting with applications and general product questions. Location:Woodcliff Lake, NJIn-office working environment. (This is not a remote or hybrid position.) Duties and Responsibilities:Interacts with...

  • Executive Customer Relations Representative

    2 weeks ago

    Woodcliff Lake, United States BMW - Bayerische Motoren Werke AG Full time

    Customer Relations and Services operates as a united and results-driven team. While fully supporting one another, we handle the extreme and unique variety of daily customer inquiries and requests for assistance, as well as the accolades from beaming Relations, Executive, Representative, Customer Experience, Customer, Automotive, Business Services

  • Customer Service Representative

    3 weeks ago

    Lake Forest, United States Experiential Group Full time

    Job DescriptionJob DescriptionWhen you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then our Entry Level Customer Service Representative team is the place for you. If you want to join an Entry Level Customer Service Representative  team...

  • Customer Service Representative>

    2 weeks ago

    Lake City, United States Waste Pro Full time

    Waste Pro - 401 NW Waldo Street [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and...

  • Customer Service Representative

    3 weeks ago

    Lake Mary, United States Webhelp Full time

    **Customer Service/Support** **Location** - Lake Mary, Florida, United States of America*** Job Title: Customer Service Representative (OnSite) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides...

  • Customer Service Representative

    4 days ago

    Lake Forest, United States Pioneer Data Systems Full time

    Position Details: Our client, a world-leading Pharmaceutical Company in Collegeville, PA / Memphis, TN / Lake Forest, IL is currently looking for a Customer Service Representative to join their expanding team. Job Title: Customer Service Representative Duration: 5 months contract, extendable up to 36 months Location: Collegeville, PA /...

  • Customer Service Representative

    1 week ago

    Lake Zurich, United States CMG Sales, Inc. Full time

    **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys working in a...

  • Customer Service Representative

    22 hours ago

    Lake Charles, United States True Blue- People Ready Company Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is an excellent opportunity for someone who enjoys...

  • Customer Service Representative

    4 weeks ago

    Lake City, United States Forward Bank Full time

    Named American Banker’s “Best Banks to Work For” SIX consecutive years, and now CertifiedTM by Great Place To Work. Here’s your chance to take a step FORWARD and see what all the excitement is about! Lake City Federal Bank, a branch of Forward Bank, seeks an outgoing, service-oriented individual for a part time Customer Service Representative...

  • Customer Service Representative

    3 weeks ago

    Lake Elsinore, United States Quality Mobile Home Services Full time

    Job DescriptionJob DescriptionQuality Mobile Home Services is currently hiring for a full-time Customer Service Representative to provide excellent customer service while speaking with potential clients on the phone in the Lake Elsinore, CA area. This call center position earns a competitive wage of $15.00 - $16.00 per hour plus commission and potential...

  • Customer Service Representative

    4 weeks ago

    Lake Forest, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023537 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our Customer Service...

  • Customer Service Representative

    1 week ago

    Lake Forest, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023537 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    Lake Elsinore, California, United States Circle K Full time

    Store : 31702 Mission Trl, Lake Elsinore, California 92530Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Lake Forest, California, United States Circle K Full time

    Store : 22381 El Toro Rd, Lake Forest, California 92630Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Lake Elsinore, California, United States Circle K Full time

    Store : 16331 Lakeshore Dr, Lake Elsinore, California 92530Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Lake Elsinore, California, United States Circle K Full time

    Store : 31601 Riverside Drive, Lake Elsinore, California 92532Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Lake Elsinore, California, United States Circle K Full time

    Store : 31601 Riverside Drive, Lake Elsinore, California 92532Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Lake Elsinore, California, United States Circle K Full time

    Store : 16331 Lakeshore Dr, Lake Elsinore, California 92530Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...