Tenant Services Coordinator
3 weeks ago
Attention to detail; high level of focus on customer service and swift resolution of concerns; adept at communicating in person, via phone, and via email; ability to multi-task in a fast-paced environment; collaborative attitude
The Tenant Services Coordinator, ("TSC") will work in conjunction with a team consisting of Assistant Property Manager(s), Property Manager(s), and a Senior Property Manager to manage a portfolio of approximately 1 million square feet within Lundy Management Group's portfolio. The TSC will also have the opportunity to work with other Tenant Services Coordinators on ad-hoc projects.
The hours are intended to be accomplished within a 40-hour work week, between the hours of 8am-5pm. Additional hours of work may be required or requested to meet deadlines or respond to the immediate needs of a client. The TSC is not required to participate in the team's emergency on-call rotation but is eligible for participation after sufficient training, and is eligible for other overtime opportunities to serve the needs of our clients.
Own customer work order system, including responding to tenant needs, coordinating with in-house maintenance staff or third-party vendor, and seeing tasks through to completion
Answer phones, taking responsibility for routine calls and understanding when to escalate requests and concerns to the appropriate party
Maintain positive relationships with clients and vendors
Produce general correspondence
Assist with creating and maintaining existing maintenance logs and onsite equipment inventory
Establish and maintain appropriate filing systems, both manual and electronic
Help coordinate new tenant onboarding / tenant move-outs
Support property managers at meetings and walk-throughs as requested
Assist with planning and execution of tenant appreciation events and special events as needed
Contract for vendor services and oversee as required
Participate in projects
Evaluate tenant or guest experience at a given property and assist with creation and execution of improvement plans, where applicable
Research new amenities, services, and programs that add value for tenants
Support property managers with budgeting and reforecasting
Support property managers with compilation of investor reports
of within 30 days of employment.
The Tenant Services Coordinator is an employee at will.
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