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Server - Host
4 months ago
Server | Waiter | Waitress | Host Purpose:
To provide resident meal service in the dining room in an efficient and professional manner according to Community standards, and to ensure a superior quality dining experience for all residents and guests.
Server | Waiter | Waitress | Host Minimum Eligibility Requirements:
- Must have a strong commitment to customer service and desire to exceed customer expectations.
- Must be able to read, comprehend, write, and speak English to communicate effectively with residents, guests, and other team members.
- Proficiency in basic computer skills preferred.
- Must meet all health-related and/or food handling requirements pertaining to local or state regulatory agencies.
- Must maintain current CPR/First Aid credentials
- Must maintain current Food Handlers credentials
- Must maintain annual Continuing Education Credits
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
- Subject to pre-employment screening including physical, TB testing and criminal background check.
Host (position only)
- Responsible for seating residents, families, and guests
- Greets all residents, families, and guests immediately upon arrival working with the full dining service team to ensure all residents receive the full Signature Dining experience
- Responsible for creating an inclusive environment working with the full dining service team to ensure Signature Dining standards are met or exceeded.
Meal Service
- Attends pre-meal meetings to become familiar with menu items being served.
- Assists in seating of residents in assigned section of dining room.
- Greets all residents immediately upon being seated, working with the full dining service team to ensure all residents receive the full Signature Dining experience
- Notes and reports to Supervisor all residents from assigned section that missed the meal, if POS system is not utilized.
- Maintains accurate records of meals served to residents and guests in assigned section and submits to Supervisor, or accurately enters information into POS system, if applicable
- Reports immediately to Supervisor any unusual occurrences or changes in resident behavior or eating habits occurring in assigned section.
- Serves meals in accordance with proper serving techniques and ensures that food is presented in an attractive manner.
- Assists with other dining room duties such as restocking condiments, filling salt and pepper shakers, folding napkins, etc., as assigned by Supervisor.
Dining Room Cleaning
- Assists with cleaning, organizing, and maintaining all service areas in assigned section.
- Ensures that tables, chairs, and carpet in assigned section are cleaned after each meal and prepared for the next
- meal in a timely manner.
- Assists with other cleaning duties as assigned.
Other
- Consistently communicates and behaves in a courteous and professional manner and adheres to established dress code while on duty.
- Attends all required team member meetings and in-service training sessions.
- Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
- Supports and upholds all other Company policies, and the service philosophy.
- Reliable and predictable attendance
- Other duties as assigned.
