Implementation Specialist

1 week ago

Johnston, United States sgsconsulting Full time
Job DescriptionJob Description

Description:

 

Responsibilities:

The Implementation Specialist is a part of the New Account Setup team supporting setup of Commercial banking products. This is a position with an emphasis on high quality output in a fast-paced high-volume environment reviewing documentation and completing customer setups. Support efforts in streamlining operations and improve customer service. Support process improvement activity and a culture of continuous improvement. Exhibits strong customer service attitudes and values. Identify and escalate risks and issues where appropriate. Complies with processes as documented. Aids direct colleagues and various business partners as needed. Develop and maintain effective working relationships with peers. Identifies opportunities that add value to the business objectives and enhance the customer experience. Supports an environment of cooperation and change. Operates effectively as an Individual Contributor and works well in a team environment.

Primary responsibilities include:

• Review documentation and requests for accuracy
• Self-manage workload while maintaining a wholistic understanding of work volume
• Complete requests within established SLA’s
• Communicate clearly and effectively to Implementation manager for any returned requests
• Support efforts to streamline operations and improve customer service

Qualifications:

Required Skills/Experience:
• Ability to plan and prioritize workload to meet critical SLAs
• Ability to work under pressure with efficiency and accuracy
• Proficient in data entry
• Strong attention to detail
• Strong verbal/written communication skills
• Strong knowledge and work experience with Microsoft applications such MS Office, Excel and Word.

Desired Qualifications
• Experience with cash management products
 

Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r
\r
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r
\r
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

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