Client Service Representative

3 weeks ago


Nashville, United States Talent Launch - Alliance Industrial Full time
Job DescriptionJob Description

We are hiring for an IN OFFICE Client Service Representative, who will gather information from clients and places accounts for repossession, operating within the scope of applicable laws and regulations and in a manner that represents professionalism and that does not jeopardize the integrity of the company. Provide updated account information to the lender.  Interact with internal and external customers to provide information in response to inquiries about accounts and to handle and resolve account needs. This position is a direct hire paying $20/hr in Nashville, TN.
• Provide essential client services ensuring client expectations are being met in the following areas:

  • Redemption
  • Release
  • Transportation
  • Key Services
  • Provide timely and detailed updated account information to the lender per SLA guidelines.
  • Build successful relationships with contractors and clients in order to service accounts.
  • Provide written or verbal communications to clients and contractors to:
  • Provide updates regarding account status and service levels.
  • Obtain any necessary documentation or guidance to pursue the collateral/customers.
  • Notify upon repossession of collateral. 

• Assist with updates and account management for team.
• Conduct account research when field representatives are unable to locate collateral based on account placement information. 
• Forward condition report, personal property inventory form and photos as required to client in a timely manner.
• Serve as point of contact to client, providing any requested services and information. 
• Communicate the status of accounts verbally and in writing to clients as necessary.
• Forward account information to field representatives based on territory coverage.
• Forward impound and personal property notice to the proper parties as necessary.
• Other duties, as assigned.
 
Job Requirements
This is an IN OFFICE position
• HS Diploma is required; Associate’s or Bachelor’s degree from an accredited college or university is preferred.  
• Must have 3-5 years’ customer service experience; ideal candidates will have prior experience in a call center environment. 
• Excellent interpersonal, written, and verbal communication skills. 
• Good organizational and time management skills.
• Must be self-motivated and dependable with the ability to use independent judgment along with good organizational and time management skills.
• Proficient in the usage of office equipment including phones, desk top computers, dual computer monitors, and copier/scanner/fax.  
• Must have above average skills in MS Office Suite including Word, Outlook, and Excel. 
• Must be able to work overtime as needed.
• Prior knowledge or experience with state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach – Bliley Act (GLBA) is preferred.



  • Nashville, United States Ethos Veterinary Health Full time

    Veterinary Receptionist - Client Service Representative (Earn an extra $4.50/hr above hourly wage weekdays after 6pm and weekends)Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team! We are looking for of course ANIMAL LOVERS who are team players with stellar customer service,...


  • Nashville, United States Ethos Veterinary Health, LLC Full time

    Exemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions. Job Des Client Service, Specialist, Representative, Service, Client, Animal Care, Retail


  • Nashville, United States BGSF Full time

    BGSF has joined with an investment management firm in search of a Client Services Associate.Responsibilities: Take ownership of administrative processes, including the client on-boarding process Handle all requests from clients pertaining to account administration Organize, scan, and maintain all paper/electronic files Maintain CRM system to ensure all...


  • Nashville, United States BGSF Full time

    BGSF has joined with an investment management firm in search of a Client Services Associate.Responsibilities: Take ownership of administrative processes, including the client on-boarding process Handle all requests from clients pertaining to account administration Organize, scan, and maintain all paper/electronic files Maintain CRM system to ensure all...


  • Nashville, United States BGSF Full time

    BGSF has joined with an investment management firm in search of a Client Services Associate.Responsibilities: Take ownership of administrative processes, including the client on-boarding process Handle all requests from clients pertaining to account administration Organize, scan, and maintain all paper/electronic files Maintain CRM system to ensure all...


  • Nashville, United States Paychex Full time

    Overview Please note - This is an in-office role; our office is located in Nashville, TN. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance...


  • Nashville, United States Paychex Full time

    Overview Please note - This is an in-office role; our office is located in Nashville, TN. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance...


  • Nashville, United States Paychex Full time

    OverviewPlease note - This is an in-office role; our office is located in Nashville, TN.Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with...


  • Nashville, United States Paychex Full time

    Overview Please note - This is an in-office role; our office is located in Nashville, TN. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance...


  • Nashville, United States Paychex Full time

    OverviewPlease note - This is an in-office role; our office is located in Nashville, TN.Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with...


  • Nashville, United States Ethos Veterinary Health LLC Full time

    Veterinary Receptionist - Client Service Representative (Earn an extra $4.50/hr above hourly wage weekdays after 6pm and weekends) is searching for Client Service Representatives to join our GROWING team! We are looking for of course ANIMAL LOVERS who areteam players with stellar customer service, display friendly and warm demeanors, and have the...


  • Nashville, United States PathGroup Full time

    Job DescriptionEssential Job Duties:Answer telephone; Receive and enter requests from internal and external parties into Laboratory Information SystemContacts clients for problem resolutionPerform a variety of routine administrative tasks as it relates to pathology casesTroubleshoot and implement case corrections in Laboratory Information SystemHandle new...


  • Nashville, United States Wealth Access Full time

     Job Title:  Client Success AssociateReports to: Director of Product and DeliveryStatus: Full-time, Exempt Summary:The Client Success Associate is responsible for delivering concierge-level service to ensure client satisfaction. This person will collaborate with teams across the company to relay client feedback and resolve technical issues. This role...


  • Nashville, United States Wealth Access Full time

     Job Title:  Client Success AssociateReports to: Director of Product and DeliveryStatus: Full-time, Exempt Summary:The Client Success Associate is responsible for delivering concierge-level service to ensure client satisfaction. This person will collaborate with teams across the company to relay client feedback and resolve technical issues. This role...


  • Nashville, United States Wealth Access Full time

    Job DescriptionJob Description Job Title:  Client Success AssociateReports to: Director of Product and DeliveryStatus: Full-time, Exempt Summary:The Client Success Associate is responsible for delivering concierge-level service to ensure client satisfaction. This person will collaborate with teams across the company to relay client feedback and resolve...


  • Nashville, United States Wealth Access Full time

    Job DescriptionJob Description Job Title:  Client Success AssociateReports to: Director of Product and DeliveryStatus: Full-time, Exempt Summary:The Client Success Associate is responsible for delivering concierge-level service to ensure client satisfaction. This person will collaborate with teams across the company to relay client feedback and resolve...


  • Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....


  • Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....


  • Nashville, United States BCI - Brokerage Consultants Inc Full time

    Client Service Analyst | Greater Nashville Summary The Client Service Associate is responsible for enriching the client experience through effective client service and operational assistance to Financial Advisors and the team. As a Client Service Associate, you will engage with clients and potential clients, anticipate their requirements, address their...


  • Nashville, United States BCI - Brokerage Consultants Inc. Full time

    Client Service Analyst | Greater NashvilleSummaryThe Client Service Associate is responsible for enriching the client experience through effective client service and operational assistance to Financial Advisors and the team. As a Client Service Associate, you will engage with clients and potential clients, anticipate their requirements, address their...