Operations Manager
3 weeks ago
Responsibilities:
Shipping Operations
- Manage daily shipping operations, including order processing
- Assigning pick, pack, and shipping tasks for D2C channel
- Organizing Freight Out to distribution channels
- Scheduling and tracking Freight In from manufacturers
- Provide support as needed to order processing and customer service departments
- Investigate and resolve shipping issues, damages, and missing or lost freight claims
- Coordinate the shipping and delivery to tradeshows
- Oversee hiring, training, and management of shipping and fulfillment staff
- Develop and implement policies to ensure safety on the job for shipping staff
Inventory Operations
- Conducting regular inventory in line with company policies
- Receiving and recording incoming inventory
- Utilize sales forecasts to accurately place new purchase orders for replenishment of inventory
- Manage purchasing plans
- Coordinate inbound shipments from China and Netherlands
- Monitor vendor websites (Amazon, Wal-Mart, Bass Pro Shops) replenish inventory for Amazon Seller Central
- Perform other duties as assigned
Reporting Duties:
- Provide KPI reports to management
- Produce various schedules to accounting department
- Conduct reviews of performance
- Analyze data and provide optimization plans to improve processes
Requirements and Skills:
- Ability to lead a team to perform at a high level
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills, with a proven ability to meet deadlines
- Ability to work without close supervision apply independent judgment and problem solving
- Strong ability to collaborate in a team environment
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced work environment
- Basic understanding of how to operate standard business equipment
Software Experience:
- Shipstation is a must
- Shopify preferred
- Netsuite or other ERP systems preferred
- EDI integration knowledge and experience preferred
Education:
- High School Diploma required. BA/BS University degree preferred
- 5+ years of supervisory experience in operations
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