Office Solutions Specialist

2 weeks ago

Atlanta, United States Express Employment Professionals Full time
Job DescriptionJob Description

Office Solutions Specialist

Temp to perm: $17/hr-$18/hr

Onsite- Buckhead

M-F 8AM-5PM

Our client is seeking an Office Solutions Specialist who will be responsible for coordinating and ensuring the completion of all work activities while providing day-to-day support for copiers, printer, and fax equipment. This is a service quality and customer satisfaction-oriented position with quality performance measurements. The technical aspect of this position requires following pre-established guidelines and using sound judgment.

Responsibilities

  • Monitor internal control system and track activity metrics data for service level agreement requirements.
  • Responsible for the overall monitoring, ordering, and distributing of supplies to the floor for equipment (e.g. paper, toner, staples, etc.)
  • Assess and maintain a high level of customer satisfaction through written and verbal communication and follow-through.
  • Assist team with equipment diagnosis and resolve maintenance/repair issues.
  • Achieve expected productivity levels associated with assigned workload and level of experience.
  • Perform troubleshooting and repairs or replace equipment components as necessary.
  • Demonstrate required competencies associated with assigned equipment.
  • Interacts with external customers to determine service needs on equipment and ensure an overall high level of customer satisfaction with the service performed.
  • Maintain a productive and professional relationship with internal and external client(s).
  • Promote safety as outlined in the MCP guidelines, as it relates to all business practices

Qualifications

  • Minimum two to three years of related experience or equivalent combination of education and experience as a technician working with business technology, such as copiers, printers, and facsimile machines.
  • A thorough working knowledge of copiers, printers, and facsimiles, as well as basic computer skills, is required.
  • Proven track record and troubleshooting skills of digital copiers, printers, and facsimiles.
  • Must have a methodical approach to resolving problems.
  • Must have a high level of interpersonal skills to handle sensitive situations.
  • Must be able to interact and communicate with individuals at all levels of the organization.
  • Must know a variety of computer software applications in word processing, spreadsheets, databases, and presentation software.
  • Position continually requires demonstrated poise, tact, and diplomacy.
  • Some analytical ability is required to prioritize work.
  • A professional appearance and telephone manner is essential.
  • Ability to work with and direct others.
  • Ability to develop, lead, and drive a team's performance.
  • Effective time management skills
  • Excellent customer service skills
  • Excellent people skills and the ability to multitask in a changing environment.
  • Must have good command of the English language, oral and written.
  • Demonstrate competencies to read and comprehend technical information in the form of manuals and relevant publications.
  • Possess the ability to understand departmental operations and procedures.
Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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