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Customer Software Support Analyst

3 months ago

Houston, United States Custom Technology Solutions LLC. Full time
Job DescriptionJob Description

We are seeking a Tech Support Analyst to join our team You will analyze customer requests and data processing issues to improve computer systems. Familiarity with Accounting, CRM and Lead management System is a plus.

Responsibilities:

  • Understand user requirements and procedures
  • Customer Support
  • Responding to emails and follow up
  • Review Client needs and be a liaison to the technical team
  • Analysis of data using BI tools

 

Qualifications:

  • Knowledge of Accounting and CRM  Systems
  • Accounting process, Marketing and Lead Mangement Systems
  • Experience with Microsoft Office Suite Excel, Access preferred
  • Strong problem solving and communication and writing  a skills
  • Ability to learn new technologies quickly
Company DescriptionCustom Technology Solution LLC. (CTS) is a Texas based firm formed in 1999 that provides complete IT services utilizing the concept of SaaS or Cloud Computing. The company’s core area of expertise is Supply Chain Solutions, Inventory Management, Business Intelligence and Forecasting for Distribution, Retail, and Manufacturing companies.

CTS has extensive business domain experience in Automotive, Pharmaceutical, Plumbing (Bath & Kitchen), Retail (Office Supplies, Automotive, Hard Goods), Banks (Asset Based Lenders), Private Equity and Investment companies focused on Merger & Acquisitions.

The CTS Asset Management/ERP solution provides an integrated inventory and profitability management solution for suppliers, distributors, and multi-location groups down to the retail and end consumer level.

our website is www.ctssys.comCompany DescriptionCustom Technology Solution LLC. (CTS) is a Texas based firm formed in 1999 that provides complete IT services utilizing the concept of SaaS or Cloud Computing. The company’s core area of expertise is Supply Chain Solutions, Inventory Management, Business Intelligence and Forecasting for Distribution, Retail, and Manufacturing companies. \r
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CTS has extensive business domain experience in Automotive, Pharmaceutical, Plumbing (Bath & Kitchen), Retail (Office Supplies, Automotive, Hard Goods), Banks (Asset Based Lenders), Private Equity and Investment companies focused on Merger & Acquisitions.\r
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The CTS Asset Management/ERP solution provides an integrated inventory and profitability management solution for suppliers, distributors, and multi-location groups down to the retail and end consumer level. \r
\r
our website is www.ctssys.com