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Field Service Medical Software Engineer

4 months ago

Boynton Beach, United States Lap Of America Laser Applications L Full time
Job DescriptionJob Description

Onsite System Implementation, Configuration, and Customer Acceptance
•    Technical lead for onsite software installation and configuration
•    System software setup, hardware, and network configuration of product devices (wired/wireless)
•    System client / server Database implementation with archive and remote backup configuration
•    Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)
•    Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.
•    Perform product acceptance testing and calibration according to product acceptance procedures and measure the product’s performance against products baseline specifications.
•    Perform customer technical training on operating and performing routine QA on system.
•    Complete supporting technical documentation and reporting
•    Travel requirements 50-75%


Pre-Installation Project Planning
•    Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements. 
•    Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.
•    Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams. 
•    Coordinate and support the LAP hardware and clinical implementation team during the project planning process. 


Offsite + Onsite Technical Support
•    Serve as advanced remote support and provide triage training for help desk
•    Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.
•    Onsite and remote software upgrades and remote configuration of system hardware and software components.
•    Remote position with travel required 50-75% including weekends
 

Company DescriptionWorldwide leader of laser patient positioning and surface guidance systems for radiation therapy.Company DescriptionWorldwide leader of laser patient positioning and surface guidance systems for radiation therapy.