Field Service Medical Software Engineer
4 weeks ago
Onsite System Implementation, Configuration, and Customer Acceptance
• Technical lead for onsite software installation and configuration
• System software setup, hardware, and network configuration of product devices (wired/wireless)
• System client / server Database implementation with archive and remote backup configuration
• Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)
• Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.
• Perform product acceptance testing and calibration according to product acceptance procedures and measure the product’s performance against products baseline specifications.
• Perform customer technical training on operating and performing routine QA on system.
• Complete supporting technical documentation and reporting
• Travel requirements 50-75%
Pre-Installation Project Planning
• Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements.
• Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.
• Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams.
• Coordinate and support the LAP hardware and clinical implementation team during the project planning process.
Offsite + Onsite Technical Support
• Serve as advanced remote support and provide triage training for help desk
• Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.
• Onsite and remote software upgrades and remote configuration of system hardware and software components.
• Remote position with travel required 50-75% including weekends
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