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Customer Service, Fraud Specialist

2 months ago

South Jordan, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service, Fraud Specialist 

Location: South Jordan, UT 84095

Duration: 6 Months Contract 

Pay Range is $20 to $22/hr. on W2 

Job Description: 

  • The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A. PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
  • The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.
  • Skills Required:
  • Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
  • Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. Anticipates customer needs and consistently meets or exceeds their expectations. Must be available to work varying shifts dependent upon volume and/or business need. Must be able to work in a quota driven environment
  • Communication Skills: Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. Acts and communicates in a way that demonstrates a high regard for internal and external customers
  • Interpersonal Skills: Promote collaboration and teamwork and willingness to help others in and across the firm. Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business

Technical Skills:

  • Computer Literacy Microsoft Office Suite

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.