Customer Service Representative Assistant

2 weeks ago


Royse City, United States Lone Star Transfer Full time
Job DescriptionJob Description

We are looking for a customer-oriented service representative assistant. As a customer service representative assistant, or CSA, you will act as a liaison, gather client information, and direct calls accordingly with accuracy and efficiency. The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. You should be able to put yourself in the customers' shoes and advocate for them when necessary. Your target will be to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid, and complete information by using the right methods/tools
· Keep records of customer interactions
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers
Skills
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Familiarity with customer relationship systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
Requirements
· High school degree
· Data Entry

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  •  

Shift:

  • 8 hour shift (10 AM - 7 PM)

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person
  • Office

Education:

  • High school or equivalent (Preferred)

Experience:

 

  • Phone: 1 year (Preferred)
  • Data entry: 1 year (Preferred)
  • Spanish (Preferred)


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