Desktop Support Analyst

3 days ago

Marshalltown, United States Artech, LLC Full time
Job DescriptionJob Description

Tittle: Desktop Support Analyst
Location: Marshalltown, IA 50158
Duration: 12+ Months (Possible temp-to-hire)

Job Description:

  • The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems.
  • The position assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and software as assigned.
  • This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the associate workstation experience.
  • This also includes suggesting changes to existing policies and procedures or assisting with the creation of new policies or procedures to improve the overall customer experience.
  • Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems, and network connectivity.
  • They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
  • A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.
  • Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Client (Client Certified Professional or Client Certified Systems Administrator).
  • Typical duties include Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
  • Analyzing and making recommendations for hardware and software standardization.
  • Creating user accounts and managing access control
Company DescriptionArtech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.Company DescriptionArtech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.

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