Lead Shipping/Receiving Associate

2 weeks ago

Little Canada, United States Escape Climbing LLC Full time
Job DescriptionJob Description

POSITION DESCRIPTION:

This role is primarily responsible for packaging orders, shipping orders, and replying to customer inquiries about their orders. This role is required to pack and ship a wide variety of orders from single product, high volume orders the size of an apple, to very large complex freight orders with hundreds of individual parts. The person in this role will always be looking for, suggesting, and implementing the most efficient way to ship our products. The person in this role will rotate through work cells and work independently from start to finish to produce shipments and customer responses that meet the quality standards of Escape Climbing.. This role is also responsible for identifying opportunities for improvement in the assigned department.

______________________________________________________________________

POSITION RESPONSIBILITIES:       

  • Check new orders and prioritize critical tasks for each day

  • Perform routine maintenance and 3S activities in the department

  • Actively seek ideas for problem-solving and improvements

  • Cross-train in order to rotate through work cells  

    • This includes but is not limited to running power tools, and working in production roles as needed

  • Inspect at each step of the process

  • Reply to or forward customer inquiries the same day they are received

  • Recognize defects and stop and fix where appropriate

Shipping Department:

  • Count and pack products

  • Organize and sort products into orders

  • Palletize, crate, and hire freight shipments

  • Process orders through Shopify, Amazon, Ebay, Amazon, and other sales channels

  • Utilize multiple shipping softwares to ensure the best rates for our customers

  • Conform to and maintain or unique shipping practices, principles and aesthetics

  • Maintain on-time delivery standards and communicate when they will be missed

 

All employees are expected to be available to help in any position when needed.

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