Cataloochee Ski Area Assistant Rental Manager

2 weeks ago

Maggie Valley, United States Cataloochee Ski Area Full time
Job DescriptionJob Description
About Us:Cataloochee Ski Area, nestled in the picturesque mountains of Maggie Valley, North Carolina, is renowned for its pristine slopes and exceptional guest experience. At Cataloochee, you’re in charge of your journey, from the views of the mountain to the vast open wilderness.  Rediscover yourself at Cataloochee Ski Area.  If you’re looking for your next adventure, come check us out

Job Description:We are currently seeking a dedicated and experienced Full-Time Assistant Rental Manager (year-round) to join our team. As the Assistant Rental Manager, you will assist in overseeing the day-to-day operations of our rental shop, ensuring smooth operations and exceptional service for our guests. 

Our Ski & Snowboard Shop is an integral part of providing top-quality equipment and service to our visitors, ensuring they have an unforgettable time on the slopes.

Supervisory Responsibilities:1.       Assisting in Daily Operations: Support the Rental Manager in overseeing all aspects of the rental shop's daily operations, including
          equipment rentals, fittings, transactions, and customer service.2.       Staff Supervision: Assist in supervising rental staff, including training new hires, scheduling shifts, and providing guidance and support
          to ensure that staff members deliver exceptional service to guests.3.       Inventory Management: Help manage rental equipment inventory, including tracking stock levels, organizing equipment storage, and
           coordinating equipment maintenance and repairs as needed.4.       Customer Service: Provide excellent customer service by assisting guests with equipment selection, fittings, and adjustments.
           Address all guest's concerns or issues promptly and professionally to ensure a positive experience.5.       Safety Compliance: Ensure that all safety protocols and procedures are followed, including proper equipment fitting and maintenance,
           to ensure the safety of guests and staff members.6.       Administrative Tasks: Assist with administrative tasks such as rental transactions, paperwork, and record-keeping to ensure accurate
          documentation and smooth rental processes.7.       Equipment Maintenance: Assist in conducting regular inspections of rental equipment to identify any maintenance or repair needs.
          Coordinate with the Rental Manager and maintenance staff to ensure that equipment is properly maintained and in good working
          condition.8.       Sales and Promotion: Support sales efforts by promoting rental services and special offers to guests. Assist in implementing
          marketing strategies to drive rental sales and increase revenue.9.       Cross-Departmental Collaboration: Collaborate with other departments, such as lift operations, ski school, and guest services, to
          ensure a seamless guest experience and effective communication across all areas of the ski area.10.     Training and Development: Continuously seek out opportunities for learning and skill development to enhance your performance in the
           role. Assist in training rental staff on equipment knowledge, customer service techniques, and safety procedures. 
By effectively fulfilling these responsibilities, the Assistant Rental Manager plays a vital role in supporting the Rental Manager and ensuring the success of the rental department, contributing to the overall guest experience at the ski area.

Essential Duties and Responsibilities:
  • Assist the Rental Manager in managing all aspects of the rental shop operations.
  • Supervise rental staff, including training, scheduling, and performance management.
  • Ensure the maintenance and upkeep of rental equipment, including repairs and adjustments.
  • Provide exceptional customer service by assisting guests with equipment selection, fittings, and adjustments.
  • Handle rental transactions and maintain accurate rental records.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Assist in inventory management and replenishment of rental stock.
  • Uphold safety standards and ensure compliance with all procedures and protocols.
Personal Attributes
  • Passion for Skiing and Snowboarding
  • Customer-Centric Mindset
  • Leadership Skills
  • Adaptability
  • Attention to Detail
  • Effective Communication
  • Problem-Solving Abilities
  • Organization Skills
  • Team Player Mentality
  • Resilience
 By embodying these personal attributes, Ski Area Rental Managers can effectively lead their team and create memorable experiences for guests, contributing to the overall success of the ski resort. 

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