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Retail Sales Associate

4 months ago

Somerville, United States Joselin Boutique and Events Full time
Job DescriptionJob Description

Joselin Boutique and Events is hiring for a part time and full time Bridal and Quinceanera Consultant Saturdays are a must Also looking for evening hours. This is a sales focused position. We are looking for a highly energetic and detail oriented individual who thrives in a fast paced environment As a stylist you will be providing exceptional customer service all while helping brides and quinceaneras find their dream gown

Essential Job Functions:

Customer Focus

  • Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
  • Use all systems to manage the customer flow to deliver 5-star customer experience.
  • Responsible for providing 5-Star Customer Service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
  • Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs.
  • Strive to identify the perfect gown/dress in the customer’s first three try-ons.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options.
  • Ensure proper measurements are taken and entered for each event as required for ordering dresses and minimizing returns and exchanges.
  • Maintains store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management.
  • Maintain high dress code standards for her/himself per the Dress Code.

Managing Performance

  • Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments).

Managing Change

  • Execute new processes, behaviors, contests, and programs as assigned.
  • Perform duties and tasks as assigned by store management including promotion and sign set up, Merchandising and visual changes, Markdowns, and inventory counts.

Gaining Commitment

  • Adapt style to support team members and customers.
  • Accurately clock in and out for all scheduled shifts, breaks and meals.
  • Follow all loss prevention, security processes and policies.

Developing Self & Others

  • Focus on own development and learning, complete all training as assigned for on-going development.
  • Celebrate successes of team members.
  • Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers.

Teamwork

  • Build and maintain positive relationships within and across teams.

Education & Credentials:

We are looking for a person with a minimum of 2 years of experience in consultation and sales of premium or luxury brands. A passionate person to provide excellent service to our clients with a positive attitude.

Bilingual in Spanish preferred but not required

Should you meet these requirements and want to work with Joselin Boutique and Events we will be happy to meet you.

Join our team

Physical Demands:

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer or electronic devices for long periods of time.

Job Types: Full-time, Part-time

 

Company DescriptionJoselin Boutique in Somerville, MA is looking for a bridal/quince stylist to join our team. We are located at 451 Artisan Way, Somerville, MA 02145.Company DescriptionJoselin Boutique in Somerville, MA is looking for a bridal/quince stylist to join our team. We are located at 451 Artisan Way, Somerville, MA 02145.