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Wellness Associate

2 months ago

Durham, United States Durham Co-op Market Full time
Job DescriptionJob Description

**Must be available for closing shifts**

Responsibilities:

Excellence in customer service is our primary goal. No other task should ever come before serving our customers.

CUSTOMER SERVICE

  • Provides direct customer service to shoppers on the sales floor.
  • Knowledgeable about the use and location of products
  • Familiar with reference materials and product information
  • Takes Wellness special orders from our members following our policies
  • Maintains supplies throughout the Wellness department: containers, bags, twist ties, pencils, etc.
  • Provide wellness updates and information to coworkers in other departments

CLEANING AND ORGANIZATION

  • Fronts Wellness products daily, and as needed
  • Assures tags and/or signage for each product
  • Maintains clean & orderly appearance of Wellness products through regular cleaning, dusting, and straightening of products and shelves
  • Cleans and maintains both the appearance and the working order of bulk dispensing systems.

RECEIVING STOCKING AND ORDERING PRODUCT

  • Receives, checks in and stocks orders according to established procedures
  • Maintains awareness of back stock status and moves product to the sales floor whenever necessary
  • Keeps aisles clear of clutter and boxes while stocking

DISPLAY MAINTENANCE

  • Maintains displays with accurate signage and rotation of products
  • Constructs end cap, case stacks, shippers or displays when directed by manager

GENERAL

  • Attends seminars, conferences, and other training opportunities related to health and wellness

  • Communicate regularly with the department head any problems or relevant information

  • Participates in in-store seminars, product training, and product info meetings

MISCELLANEOUS

  • Familiar with and able to explain Co-op membership system simply, efficiently and completely

  • Knows and follows Co-op work policies and procedures

  • Participates in team, staff, and other meetings as needed

  • Understand and communicate the value of the co-op, and the particulars of ownership to customers and

    staff.

  • Work to advance the mission of Durham Co-op Market through outstanding service.

  • Any other duties as assigned by the Grocery Manager or the General Manager.

QUALIFICATIONS

  • Commitment to superior customer service and to providing the highest quality shopping experience possible

  • Motivated, self-starter with a desire to succeed and exceed expectations

  • Extensive knowledge of supplements and natural health and beauty products

  • Customer service or retail experience

  • Desired experience, but not required

    • Natural foods knowledge

    • Understanding of cooperative business model

Company DescriptionDurham Co-op Market is a cooperatively owned grocery store on West Chapel Hill Street in Durham, NC. The co-op is open to all shoppers and offers local, organic, and natural food and other products. DCM reinvests profits back into the community, practices sustainability, and fosters a positive, respectful workplace.Company DescriptionDurham Co-op Market is a cooperatively owned grocery store on West Chapel Hill Street in Durham, NC. The co-op is open to all shoppers and offers local, organic, and natural food and other products. DCM reinvests profits back into the community, practices sustainability, and fosters a positive, respectful workplace.