Workforce Management Analyst
4 weeks ago
Hello,
My name is Alex and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Workforce Management Analyst position for a prominent client of ours. This role is 100% remote
Position Type: 9+ month assignment to start (potential to extend)
Pay: $20.00 per hour W2
Schedule: 40 hours per week; M-F
o Candidate will serve as a Workforce Management Analyst on the Scheduling Team in a Contact Center environment. This role will take primary responsibility for the Time-Off management process for the contact center.
Duties:
o Primary responsibility is the approval and denial of all Time-Off requests made in the contact center.
o Enter all approved Time-Off requests into the scheduling software.
o Assist the team with front office tasks, such as email and voicemail messages.
o Performs any other related duties as required or assigned.
Qualifications
o 2+ years of relevant experience: Contact Center, Scheduling, or HR
o Must be familiar with MS Excel
o Education: High School Diploma/equivalent required
o Nice to have: Genesys Cloud
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
\r
Browse our website below for additional information on our company.\r
\r
The Fountain Group\r
\r
4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
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