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Customer Engagement Representative
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Nexus Executive, a dynamic and diverse brand holdings company that values family, community and our clients. We are seeking enthusiastic Customer Engagement Representatives to join our team and play a key role in delivering top-notch solutions and services to our customers. The daily duties will consist of overseeing client relations, producing and managing sales within a designated region, and leading customer service efforts. We work closely with a portfolio of brands, enhancing their communication strategies to connect with target audiences. Our mission is to transform consumer engagement, driving increased brand presence, market share, and revenue. By utilizing relationship-focused customer service, emotional intelligence, and problem-solving, we tailor products and services to meet consumer needs—boosting both short-term and long-term brand success.
Key Responsibilities:
- Provide detailed product and service information that aligns with customer needs.
- Create memorable customer experiences by actively listening, addressing concerns, and handling objections.
- Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships.
- Track and report on market success metrics.
- Collaborate on new marketing campaigns to enhance brand exposure and attract new business.
- Address customer issues with professionalism, escalating concerns when necessary.
- Work closely with management and the sales team to assess customer service approaches and identify areas for improvement.
- Ensure a seamless customer journey from initial contact to product delivery and installation.
- Comply with all company and client guidelines.
- Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities.
Qualifications:
- Bachelor's degree preferred, or equivalent experience in customer support, service management, or sales.
- Eager to learn, open to feedback, and willing to step out of comfort zones.
- Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals.
- Driven to grow both personally and professionally, with a solution-oriented mindset.
- Comfortable in a visible, customer-facing role with strong communication skills.
- Capable of effective time management, multitasking customer service tasks while meeting client goals.
If you're excited about this opportunity, please submit your resume, salary expectations, and preferred start date. As an equal opportunity employer, we are committed to diversity and inclusivity and welcome applicants from all backgrounds.
